Child Care Provider

Description:

JOB OVERVIEW:

Provide and maintain a safe and healthy environment for children to grow and learn while offering creative, athletic and educational activities.

WORK ENVIRONMENT:

The Boar’s Head Sports Club

ESSENTIAL JOB FUNCTIONS

• Maintain the childcare areas and environment in a healthy and safe manner.
• Check diapers every ½ hour and change as needed.
• Create a pleasant, happy, supportive environment for members, guests, parents and children.
• Secure proper paperwork on each participating child and familiarize yourself with areas of interest – especially allergies.
• Follow and maintain all licensing regulations as laid out during training.
• Follow parental instructions regarding child’s care and schedule, as well as any special requests as long as the requests follow our program policies and licensing regulations.
• Check voicemail when arriving and when the message light indicates and return calls immediately when received.
• Provide information in a positive and professional manner to customers regarding policies and procedures, as well as programming offered throughout The Sports Club.
• Plan and provide a variety of educationally engaging activities for children utilizing the curriculum cleaning as you go.
• Keep children in sight and sound and know how many children you are responsible for at all times by utilizing the daily sign-in/out sheets and counting the children regularly, especially when transitioning from one location to another.
• Prioritize children's needs with any activities while maintaining safe practices.
• Charge daily tickets and turn in any monies to the front desk.
• Check email every day and share messages with co-workers.
• Log off the computer before leaving for the day.
• Mentor, train, support and reinforce policies and procedures with new team members.
• Mentor, train, support and reinforce the correct way to charge daily tickets with new team members.
• Pass pertinent information to co-workers regarding children when shift is over.
• Communicate in an honest and positive way with parents about children’s time with us while maintaining the confidentiality of all the children in our care.
• Pass important information from parents to the Childcare and Activities Manager.
• Participate in planning and implementing engaging activities for the morning and afternoon.
• Maintain open lines of communication with supervisor regarding overstaffing.
• Abide by policies and procedures established in The Boar’s Head Employee Handbook and The Family Program News.
• Maintain and perform opening and closing duties on a daily basis and check-out with supervisor each day.
• Maintain accurate records of standing reservations in the book and on the reservation sheets within ratio guidelines.
• Maintain accurate records on all children, care and daily numbers.
• Treat all co-workers in a respectful and professional manner.
• Sweep areas on a daily basis.
• Mop and vacuum as needed and in the absence of Housekeeping.
• Maintain copies of the reservation sheets and daily sign-in/out logs.
• Participate in room decoration (bulletin board) and organization.
• Sanitize toys and keep cubby areas clean and tidy.
• Create and maintain cubby labels for children.
• Participate in departmental programs for children.
• Create and post signs and sign-in sheets regarding upcoming departmental events.
• Contribute to overall resort team effort by completing additional duties as assigned.
  
  

FORBES TRAVEL GUIDE BASIC STANDARDS

• Telephone conversation is calm and clear.
• The guest is always asked permission before being placed on hold.
• No telephone hold longer than 30 seconds without offering call-back.
• Staff acknowledges the guest when appropriate and reasonably possible.
• Staff is highly articulate and avoids slang and excessive use of phrase-fragments.
• Staff is polite and maintains a gracious tone and appropriate pace throughout the interaction.
• Staff readily smiles and maintains an engaging expression.
• Staff makes eye contact and keeps focus on the guest.
• Staff exhibits a genuine sense of interest and concern for the guest.
• Staff is thoughtful and intuitive, demonstrating anticipatory service when appropriate and helpful.
• Cross-departmental channels of communication among staff are consistent and complete.
• Staff performs the requirements of their department knowledgeably and proficiently.
• Staff can capably answer questions about the entire hotel or obtains effective and prompt assistance.
• The guest’s name is used naturally as a signal of recognition.
• Staff closes interactions with polite, appropriate remarks.
• All staff encountered are wearing professional, clean and well-fitted uniforms.
• All staff encountered are extremely well-groomed.
• Staff maintains alert posture and behaves professionally in view of the guest.
• Staff does not decline any request without offering appropriate alternatives.
• The service is handled without excessive delays or interruptions.
  
  

FOUR DIAMOND SERVICE EXPECTATIONS

• All associates exhibit a professional vocabulary that is devoid of common slang.
• Guests are graciously escorted to areas when directions are requested.
• All associates consistently maintain eye contact with guests.
• There is evidence that all associates are empowered by management to resolve guest issues immediately.
• All staff associates fulfill guest's special request(s).
• All phone calls are answered promptly within three rings.
• All associates are appropriately attired; name tags are clearly visible.
• All associates demonstrate appropriate behavior and hygiene.
  
  

Requirements:

QUALIFICATIONS

Essential:

• At least 18 years old.
• High school diploma or equivalent.
• At least 6 months of supervised programmatic experience working with children.
• Willing to participate in Department of Social Services.
• Strong communication skills, both orally and in writing.
• Self-motivated and flexible.
• Ability to function as a part of a team.
• Ability to work flexible hours Saturday through Friday and some holidays, with various and mixed age groups.
• Ability to lead a group of children in creative, athletic and educational activities while maintaining a safe and orderly group.
• Proven ability to:
• Perform job functions with attention to detail.
• Prioritize and organize.
• Resolve problems calmly using good judgment.
• Work independently.
• Work effectively with managers and co-workers.
• Understand guest needs and solve them proactively
  
  

Desirable:

• Computer knowledge and experience.
• An endorsement or credential in a child-related field.
  
  

SAFETY RESPONSIBILITIES

All employees must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.

This description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

• Proven ability to:
• Perform job functions with attention to detail.
• Prioritize and organize.
• Resolve problems calmly using good judgment.
• Work independently.
• Work effectively with managers and co-workers.
• Understand guest needs and solve them proactively
  
  

Desirable:

• Computer knowledge and experience.
• An endorsement or credential in a child-related field.