What are the responsibilities and job description for the Customer Engagement Advisor position at Board of Certified Safety Professionals?
WHO WE ARE:
Since 1969, the Board of Certified Safety Professionals (BCSP) has been setting and certifying the technical competency criteria for safety, health and environmental practitioners.
Headquartered in Indianapolis, Indiana, BCSP is a not-for-profit corporation recognized as a leader in high-quality, accredited credentialing. Our great culture, great people and great values come together to make workplaces around the world safer.
We are seeking a customer focused, self-driven, organized individual to join our customer engagement team.
DUTIES SUMMARY
Our Customer Engagement Advisors provide outstanding customer support over the phone and through e-mail and chat. They review and process candidate applications, pre and post examination transactions and records associated with candidates seeking BCSP certifications and designations throughout the certification lifecycle.
The successful candidate will have excellent communication skills, the capability to work both independently and as a collaborative team member, can multi-task and work under pressure to meet deadlines, be proficient in basic computer applications, and able to learn new software quickly.
Skills
- Demonstrate professional phone etiquette in all customer interactions
- Experience in outbound calling and managing customer relationships
- Cash handling experience is beneficial for processing transactions securely
- Excellent customer service skills with a focus on resolution and satisfaction
- Ability to provide exceptional services and build lasting relationships
- Proficient in data entry tasks with attention to detail
QUALIFICATIONS
3 or more years of work history providing customer service or client support
1 or more years of telephonic client/customer support
An Associate degree in business or equivalent education is preferred
BENEFITS
Complete hands-on training provided to support your success. This is a full-time position working 37.5 hours per week, joining a talented team in Indianapolis.
Our team members enjoy a fantastic benefits package that includes health, vision, dental, life insurance, short-term & long-term disability coverage, an excellent 401K retirement plan, and generous holiday and PTO time plans.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
Experience:
- customer support: 3 years (Required)
- call center: 1 year (Required)
Ability to Commute:
- Indianapolis, IN 46268 (Required)
Ability to Relocate:
- Indianapolis, IN 46268: Relocate before starting work (Required)
Work Location: Hybrid remote in Indianapolis, IN 46268
Salary : $20 - $22
