What are the responsibilities and job description for the Automotive Service Consultant - Advisor - Assistant Manager position at Boardwalk Chrysler Dodge Jeep Ram?
Calling all technicians, advisors, managers!
We are looking for talented people to join our team! Our brands include Ford, Chevrolet, Chrysler, Dodge, Jeep, Ram, Volkswagen, Lotus, and Acura. Please inquire with us today if you are looking to make a move up, want to work with a talented support team to take it to the next level, try something different, or to make an equivalent move.
Located in the middle of the Peninsula in the San Francisco Bay Area Boardwalk Auto Mall is a steward in the automotive industry with an unsurpassed reputation. Having been in business for over 40 years, we pride ourselves on developing our talent, promoting from within and offer our team members the best the automotive industry has to offer.
What we offer:
- Medical, Dental and Vision insurance
- 401k retirement plan with company match
- Paid Vacation
- Paid time off
- 5 day work week
- Company sponsored events
- Employee Discounts on products and services
- Established business of 40 years
- Ability to grow your career
- Company apparel
- Employee referral program
- Paid training for qualified applicants
- Oversee service orders and service drive flow. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain customer survey scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
