What are the responsibilities and job description for the Wine Sales Specialist position at Boardwalk IG Management LLC?
WINE SALES SPECIALIST
Yountville, CA
Nestled on 22 acres of breathtaking landscapes in the heart of Napa Valley, Estate Yountville is not only a luxurious retreat but has also been named one of the best hotels in California by Condé Nast Traveler in 2024. Voted the most beautiful boutique hotel in Napa Valley, the Estate is a true gem, offering 192 elegantly appointed guest rooms, a private vineyard, and world-class amenities. Guests enjoy two serene pools, a spa with 12 luxurious treatment rooms and suites, and over 55,000 square feet of exceptional event spaces. With culinary offerings that harmonize the bounty of Northern California with European elegance, Estate Yountville invites you to experience a haven of exclusivity and refined beauty.
JOB SUMMARY
We are seeking a charismatic and knowledgeable Wine Sales Specialist to provide exceptional guest experiences while driving wine sales and club memberships. This role is responsible for guiding guests through engaging tastings, deepening their understanding of our wines, and fostering lasting relationships. The ideal candidate is passionate about Napa Valley wines, excels at storytelling, and naturally inspires guests to explore and invest in our portfolio.
ESSENTIAL JOB RESPONSIBILITIES
- Lead engaging and educational wine tastings, sharing the history, winemaking techniques, and unique characteristics of our wines in a way that enhances guests' appreciation.
- Provide personalized recommendations on wine selections, food pairings, cellaring potential, and optimal serving techniques.
- Cultivate strong relationships with guests, creating memorable experiences that encourage repeat visits, purchases, and wine club memberships.
- Guide guests toward selecting wines and club memberships that suit their preferences while ensuring a seamless and enjoyable purchasing experience.
- Manage private tastings and special events, tailoring experiences to individual guests and groups while ensuring an elevated level of service.
- Process transactions, oversee shipping logistics, and maintain accurate customer records to enhance post-visit engagement and retention.
- Conduct proactive outreach to foster ongoing relationships and drive direct-to-consumer sales.
- Maintain an inviting and well-organized tasting room environment, ensuring seamless daily operations and presentation.
- Collaborate with marketing, events, and hospitality teams to enhance the overall guest experience and refine sales strategies.
- Build relationships with local hospitality partners, including hotels, wineries, and tour operators, to drive guest referrals and brand awareness.
- Stay current on industry trends, continuously refining your wine knowledge and guest engagement approach to deliver best-in-class experiences.
REQUIRED QUALIFICATIONS
- Strong knowledge of Napa Valley wines, viticulture, and winemaking processes.
- Experience in wine education, hospitality, or customer service, preferably in a tasting room or winery setting.
- A natural ability to engage guests and create meaningful connections through storytelling and education.
- Sales acumen with a guest-first approach to guiding purchases and club sign-ups.
- Excellent communication and interpersonal skills.
- Proficiency with CRM and POS systems, preferably Shopify.
- Flexibility to work weekends, holidays, and occasional evenings for special events.
- Wine certifications (WSET, Court of Master Sommeliers, or equivalent) are a plus.
- Must be at least 21 years old and able to lift up to 40 lbs.
WHAT WE OFFER
- Complimentary employee meals prepared by our culinary team
- Free dry cleaning for employee uniforms
- 401(k) retirement savings plan
- Medical, dental, and vision insurance
- Paid vacation and sick leave
- Join a supportive team with opportunities for career growth
Estate Yountville offers an attractive compensation and benefits package and the opportunity to be part of a dynamic team.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Estate Yountville is an equal opportunity employer.
(Minorities/Females/Disabled/Veterans) https://www.theestateyountville.com/
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