Operations Supervisor

This working supervisory role ensures that the Front Desk, tennis courts and grounds at The Sports Club are operating according to Forbes Travel Guide, AAA 4 Diamond Service, Forbes Four Star, and Boar’s Head CORE standards by providing exemplary customer experience. Supervises Operations Coordinators (Front Desk) to ensure efficient and smooth operations, producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to guests and members by providing accurate and timely information and services.

Essential job functions include:

• Conduct daily inspection of Front Desk areas, lobby space, courts, surrounding grounds, etc. to ensure their cleanliness and orderly conditions. Report deficiencies from walk-through or when reported by Members, Guests, or team members to Engineering and IT via operating platform.
• Oversee the lost and found, locker rentals, departmental registrations and other member services.
• Assist with Court Maintenance operations as needed.
• Assist Fitness & Aquatics with seasonal cleaning and operations as needed.
• Demonstrate a hands-on approach, strong leadership skills and the ability to successfully train, guide and mentor team members.
• Maintain and supply any materials required in and around the Front Desk area with the guidance of the Operations Manager and/or Assistant Operations Manager (i.e. sign-in sheets, brochures, etc.)
• Assist with creating schedule for the Operations Coordinators team, identifying/ providing Front Desk coverage in the event of absence.
• Ensure all Club opening and closing procedures are executed appropriately.
• Cross-train in Front Desk, Housekeeping and Court Maintenance operations.
• Monitor member/guest activity, participate in merchandising, and manage inventory in the Pro Shop, offering assistance to members and guests when requested.
• Maintain CPR Certification and implement emergency procedures when needed.
• Maintain knowledge of all Sports Club Programs.
• Assist the Assistant Operations Manager with hiring new Front Desk team members.
• Hold Front Desk team members accountable for all associated Guest/Member-facing standards and operational procedures.
• Adhere to and ensure adherence by all team members to Forbes Four Star standards, and Boar’s Head CORE standards and Boar’s Head policies (as defined in the team member handbook).

• High school diploma or equivalent.
• 2 years previous customer service experience, preferably in a Sports Club or similar environment.
• Upbeat, energetic attitude.
• Effective interpersonal and communication skills.
• Ability to multi-task with attention to detail.