Outside Service Supervisor

JOB OVERVIEW:

The position will assist with the daily golf operations; including but not limited to member relations, and to provide other services to ensure an exceptional golf experience. Outside staff is highly important because often it’s the first and last people the members and guests interact with.

WORK ENVIRONMENT:

Outside 95% of the time, the main areas of operation are the starter’s area, bag drop, parking lot and driving range, cart barn.

ESSENTIAL JOB FUNCTIONS

• Overseeing the Outside Service team, assisting the Assistant Golf Professional with supervising and providing service consistent with Resort standards
• Assist with training new team members to be able to provide the service expected for members and guests
• Monitor Birdwood assets and equipment for required maintenance and replacement- communicate needs to Assistant Golf Professional
• Maintain adequate inventory levels of golfer supplies needed and communicate needs in timely manner to Assistant Golf Professional for reordering
• Assigning tasks to the Outside Service Team daily, as well as performing the following:

Cart Barn Attendant & Driving Range Attendant

• Checking with pro shop staff when clocking in for shift about daily requirements and/or any special needs/events for the day.
• Communicate with relief shift or crossover shifts the agenda items of the day. Make sure to go over your notes and take care of any operational needs
• Inspecting cart cleaning supplies are sufficiently stocked, pencils, tees, scorecards, orange towels, sand bottles.
• Cleaning carts by removing trash, old scorecards, dirty towels, then spraying down foot well, dashboard, cubby holes, wheel wells, front bumper, rear bumper and parcel basket. Wiping seat and lowering windscreen before parking in cart barn. Making sure charger is correctly connected to cart, cart will beep 3 times.
• Stocking carts with a sharp pencil, 6 tees, 2 orange towels, blank scorecard, fill sand bottles.
• Checking cart supply in bay and assisting in replenishing supply if needed.
• Continually checking trash around facility and emptying if needed. Taking trash to dumpster, breaking down cardboard boxes if any from pro shop and putting into recycling dumpster at maintenance.
• Transporting all dirty towels over to the Inn and collecting any bags of clean towels waiting to be collected.
• Communicating with Starter to check on sand bottle station at 10th tee box.
• Maintaining cleanliness of area throughout the day.
• Cleaning rental clubs as they are returned, radio pro shop if bag drop attendant hasn’t, returning cleaned rentals to the rental room.
• Offering to clean guests clubs as they return carts to cart return.
• Assist Driving Range Attendant with cleaning balls when needed.
• Checking with pro shop staff when clocking in for any special events/needs for lessons/ other requirements for the day.
• Walking the range, greeting all guests and collecting baskets, picking up any trash.
• Check club cleaning station on first range walk through, making sure water is still clean.
• Assessing ball level in the ball machine, prioritizing picking the range or assisting cart barn attendant cleaning carts.
• Picking the range, collect 6 full teaching baskets on the range, if business levels are high, radio cart barn attendant to assist with cleaning balls so can continue to pick the range.
• Assessing UVA driving range ball requirements, restocking as soon as possible.
• Maintaining sufficient level of balls for high business periods.
• Cleaning range balls and separating non range balls and cracked/cut balls from good range balls.
• During quiet periods, hand picking the chipping green, filling divots on grass tee boxes, both public and UVA tees. Unplugging balls on range, from bunkers on range as well.
• Check driving range flags/targets are upright and secure.
• Emptying any/all trash cans on range.
• Check water coolers on range, enough cups for the day. Advise pro shop/maintenance via radio if needed.
• Advising all golfers to leave the range in inclement weather, 15 second horn blast, range will only reopen after all clear signal has sounded.
• Closing range machine daily, returning all tokens to the pro shop, placing basket stand with all baskets in rear of ball machine building. Closing sliding door and locking both doors.

QUALIFICATIONS

Essential:

• Valid driver’s license.
• Strong communication & leadership skills.
• Proven ability to:
• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Resolve problems calmly, using good judgment.
• Work independently.
• Understand customer service needs and solve them proactively.
• Work effectively with managers and co-workers.
• Work under stress in a fast-paced environment.

Desirable:

• Basic golf knowledge preferred.
• Previous experience working at a golf course.

SAFETY RESPONSIBILITIES

All employees must learn and comply with all Resort safety rules; must use appropriate safety equipment at all times; must immediately report all unsafe conditions to supervisors; must be familiar with all safety features or equipment, machinery or materials encompassed by job duties; and must check with supervisor if there is a question as to the safe procedure to be used for any job function.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests. This description excludes the marginal functions of the position that are incidental to the performance of fundamental job duties.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.