Spa Supervisor

Assist Spa Manager in the direction and coordination of the Spa. Direct Front Desk Receptionists, Nail Technicians and Massage Therapists to ensure adherence to Boar’s Head standards of performance. Coordinate all staff training and Spa client group functions.

• Assist Spa Manager in the direction and coordination of the Spa.
• Ensure efficiency and productivity with the Front Desk Receptionists including ensuring that 4 Diamond Service Expectations are met.
• Ensure Nail Technicians Estheticians and Massage Therapists are offering high-quality treatments.
• Help to maintain inventory, including amenity, linen, treatment product, retail product and cleaning supplies.
• Help conduct monthly inventory control counts.
• Recommend purchases based on control counts.
• Assist in hiring and maintaining a well-trained, qualified staff.
• Actively promote positive employee morale.
• Train and coach employees for successful job performance.
• Assist Spa Manager in supervising daily activities of Spa staff.
• Initiate progressive discipline, when necessary.
• Assist in performance reviews of all Spa staff.
• Perform job responsibilities in a safe manner to ensure a safe working environment.
• Demonstrate a “Yes I Can” attitude at all times.
• Acquire knowledge of Spa treatments and general Hotel information to respond to guest questions.
• Assist in departmental trainings and meetings.
• Maintain a favorable working relationship with all personnel to foster and promote a harmonious working climate conducive to maximum employee morale, efficiency and productivity.
• Perform all accountabilities in a timely manner, following established company policy.
• Project a favorable image of The Boars Head to achieve recognition.
• Keep Executive Housekeeper promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that prompt corrective action can be taken.
• Support staff in the completion of their assignments.
• Coordinate staffing and productivity to meet or exceed budgetary standards.

1. Strong communication skills, both oral and written.

2. Experience with Property Management System.

3. Computer knowledge and experience, including Microsoft Office.

4. At least 2 years previous customer service experience.

5. Ability to work 5-7 days per week in rotational shifts, if needed, including holidays and weekends.

6. Proven ability to:

• Perform job functions with attention to detail, speed and accuracy.
• Prioritize and organize.
• Resolve problems calmly, using good judgment.
• Work independently.
• Understand guest’s service needs and solve them proactively.
• Lead a team.
• Work effectively with managers and co-workers.
• Protect guests’ property and confidentiality.
• Work under stress in a fast-paced environment.