What are the responsibilities and job description for the Rock Tools Drilling Technician position at Boart Longyear?
Job Description
Location & Travel Requirements:
This is a field-based position that requires frequent travel to mine sites, drilling operations, and customer facilities throughout the Southwest U.S. region. Overnight travel may be required up to 70% of the time.
Job Overview
The Service Technician Drilling Products is responsible for providing technical service, maintenance, and support for Boart Longyear's rock drilling tools and equipment in the field. This role ensures optimal product performance and customer satisfaction by performing inspections, troubleshooting, and hands-on repairs of tooling and drilling consumables. The
technician works closely with sales, engineering, and product teams to support field trials, resolve product issues, and improve customer operations.
Key Responsibilities
Field Service Support
Perform on-site inspections and repairs of drilling consumables, including percussive tooling, rods, core barrels, and diamond bits.
Product Performance Optimization
Troubleshoot and analyze tooling and bit performance in various drilling environments and recommend improvements to reduce downtime and increase productivity.
Customer Training & Assistance
Train customer crews on best practices for handling, installing, and maintaining Boart Longyear drilling products.
Field Trials & Product Testing
Assist in setup and monitoring of field trials for new products; collect data and provide performance feedback.
Service Documentation & Reporting
Complete detailed service reports and submit customer feedback to internal teams for continuous product improvement.
Inventory & Tool Control
Maintain accurate inventory of service kits and tools; ensure all equipment is in good working condition for field use.
All Other Reasonable Duties As Assigned
Key Skills & Competencies
Mechanical Knowledge
Hands-on mechanical ability to assemble, inspect, and troubleshoot drilling equipment.
Customer Service
Ability to communicate clearly and professionally with drilling crews and supervisors in highpressure environments.
Analytical Thinking
Use problem-solving skills to assess wear patterns, performance failures, and recommend corrective actions.
Adaptability
Flexible and able to work in diverse field environments including remote sites, mining operations, and variable weather.
Time Management
Efficiently plan service trips, complete documentation, and manage time independently in the field.
Safety Commitment
Demonstrates a strong awareness and adherence to safety procedures and PPE requirements.
Qualifications
Education:
High school diploma or equivalent required. Technical or mechanical certification preferred.
Experience
2 years of experience in field service, drilling operations, or tooling maintenance.
Languages
Experience with percussive or rotary drilling consumables preferred.
English required. Spanish is a plus.
Physical and Environmental Conditions
Work Environment
Field-based in mining, construction, or drilling environments; may be exposed to noise, dust, grease, and weather extremes.
Lifting Requirements
Must be able to lift and carry equipment or tooling up to 75 lbs regularly. Includes kneeling, climbing, and working in confined areas.
Environmental Health & Safety
Boart Longyear commits to protecting the health and safety, physical, psychological, and social well-being of our employees, contractors, and visitors at all of our sites and facilities. We also commit to protect the environment and the communities in which we operate.
All employees and contractors of Boart Longyear are required to:
Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:
Established in 1890, Boart Longyear is the world’s leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commodities—including copper, gold, nickel, zinc, uranium, and other metals and minerals—the Company also supports activities in the energy, oil sands exploration, and environmental sectors.
The Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions.
Our People
At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. That is why we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment—spaces where everyone can contribute and be heard.
Our Vision
To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.
Our Values
Our Success As a Business Depends On How We Operate. The How Is The Distinctive Way In Which We Conduct Our Business, Guided By Our Values Of
As an Equal Opportunity Employer, we thank all who apply but will only be contacting those selected for an interview. Please apply online at https://careers.boartlongyear.com
Function
Sales and Marketing
Auto req ID
15708BR
Region (Business Group)
NAM
Country
United States Of America
State/Province
Arizona
City
Phoenix
EEO Statement
Boart Longyear is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.
Location & Travel Requirements:
This is a field-based position that requires frequent travel to mine sites, drilling operations, and customer facilities throughout the Southwest U.S. region. Overnight travel may be required up to 70% of the time.
Job Overview
The Service Technician Drilling Products is responsible for providing technical service, maintenance, and support for Boart Longyear's rock drilling tools and equipment in the field. This role ensures optimal product performance and customer satisfaction by performing inspections, troubleshooting, and hands-on repairs of tooling and drilling consumables. The
technician works closely with sales, engineering, and product teams to support field trials, resolve product issues, and improve customer operations.
Key Responsibilities
Field Service Support
Perform on-site inspections and repairs of drilling consumables, including percussive tooling, rods, core barrels, and diamond bits.
Product Performance Optimization
Troubleshoot and analyze tooling and bit performance in various drilling environments and recommend improvements to reduce downtime and increase productivity.
Customer Training & Assistance
Train customer crews on best practices for handling, installing, and maintaining Boart Longyear drilling products.
Field Trials & Product Testing
Assist in setup and monitoring of field trials for new products; collect data and provide performance feedback.
Service Documentation & Reporting
Complete detailed service reports and submit customer feedback to internal teams for continuous product improvement.
Inventory & Tool Control
Maintain accurate inventory of service kits and tools; ensure all equipment is in good working condition for field use.
All Other Reasonable Duties As Assigned
Key Skills & Competencies
Mechanical Knowledge
Hands-on mechanical ability to assemble, inspect, and troubleshoot drilling equipment.
Customer Service
Ability to communicate clearly and professionally with drilling crews and supervisors in highpressure environments.
Analytical Thinking
Use problem-solving skills to assess wear patterns, performance failures, and recommend corrective actions.
Adaptability
Flexible and able to work in diverse field environments including remote sites, mining operations, and variable weather.
Time Management
Efficiently plan service trips, complete documentation, and manage time independently in the field.
Safety Commitment
Demonstrates a strong awareness and adherence to safety procedures and PPE requirements.
Qualifications
Education:
High school diploma or equivalent required. Technical or mechanical certification preferred.
Experience
2 years of experience in field service, drilling operations, or tooling maintenance.
Languages
Experience with percussive or rotary drilling consumables preferred.
English required. Spanish is a plus.
Physical and Environmental Conditions
Work Environment
Field-based in mining, construction, or drilling environments; may be exposed to noise, dust, grease, and weather extremes.
Lifting Requirements
Must be able to lift and carry equipment or tooling up to 75 lbs regularly. Includes kneeling, climbing, and working in confined areas.
Environmental Health & Safety
Boart Longyear commits to protecting the health and safety, physical, psychological, and social well-being of our employees, contractors, and visitors at all of our sites and facilities. We also commit to protect the environment and the communities in which we operate.
All employees and contractors of Boart Longyear are required to:
- Apply the THINK process to ensure no harm to people, property or environment.
- Correctly use required safety equipment, PPE and follow Standard Work Procedures.
- Comply with the Golden Rules of Safety and the Rules of the Road.
- Use Stop Work Authority to control unsafe conditions and stop unsafe acts.
- Report all incidents.
Talented people are attracted to companies with long-term success and a supportive workplace culture that encourages work-life balance. Boart Longyear offers competitive pay, comprehensive benefits, and career advancement opportunities. If hired, you can expect:
- a strong compensation plan
- medical, vision, and dental program
- retirement program
- employee recognition rewards program (BRAVO)
- employee assistance program
Established in 1890, Boart Longyear is the world’s leading provider of innovative, safe, and productivity-driven drilling equipment and tooling. With a primary focus on mining and exploration activities spanning a wide range of commodities—including copper, gold, nickel, zinc, uranium, and other metals and minerals—the Company also supports activities in the energy, oil sands exploration, and environmental sectors.
The Drilling Products division delivers advanced research and development capabilities and holds hundreds of patented designs to manufacture, market, and service reliable drill rigs, innovative drill string products, rugged performance tooling, durable drilling consumables, and high-quality parts for customers worldwide. These products are engineered to meet the evolving needs of the global drilling industry, offering maximum performance, reliability, and safety in the most demanding conditions.
Our People
At Boart Longyear, people are our most important asset. We recognize that the best ideas emerge through collaboration among individuals with diverse backgrounds, experiences, and perspectives. That is why we are committed to fostering diverse, inclusive teams and work environments free from discrimination and harassment—spaces where everyone can contribute and be heard.
Our Vision
To create products and solutions that empower the exploration and extraction of minerals to enable life and prosperity.
Our Values
Our Success As a Business Depends On How We Operate. The How Is The Distinctive Way In Which We Conduct Our Business, Guided By Our Values Of
- Integrity
- Health & Safety
- Teamwork & Diversity
- Customer Focus
- Sustainability
As an Equal Opportunity Employer, we thank all who apply but will only be contacting those selected for an interview. Please apply online at https://careers.boartlongyear.com
Function
Sales and Marketing
Auto req ID
15708BR
Region (Business Group)
NAM
Country
United States Of America
State/Province
Arizona
City
Phoenix
EEO Statement
Boart Longyear is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.
