Parts and Service Manager

Description

Key responsibilities include:

Customer Service

• Maintain a neat and professional appearance.
• Foster strong relationships with customers by delivering an exceptional customer-centric experience.
• Assist all customers in need, regardless of department (sales, service, or parts).
• Maintain a tidy workspace.
• Provide excellent customer service by promptly answering incoming calls, providing information, and transferring calls as needed.

Service Writing

• Diagnose marine vehicle problems and services by listening to customer descriptions and conducting inspections.
• Adhere to all Boater's World rules and state regulations regarding repair order processing.
• Develop accurate estimates by costing materials, supplies, and labor.
• Prepare repair orders (RO) by detailing symptoms, problems, and required repairs; obtain approval signatures and enter RO into Lightspeed.
• Keep service customers informed of work status, including completion and additional work approvals.

Parts Management

• Assist internal and external customers in locating parts and accessories quickly and accurately.
• Promote and sell complementary and add-on items to customers.
• Enter customer information and sales data into the dealership management system.
• Maintain a clean and organized workspace suitable for public view.
• Process and submit vendor orders, stock shelves according to the inventory plan.

Departmental Management

• Schedule and assign jobs to technicians, monitoring progress to ensure timely completion of work.
• Coordinate with the parts department to secure necessary parts for job completion.
• Enhance technician efficiency through performance monitoring, coaching, and process improvement.
• Process warranty claims and enforce company policies and standards.
• Set and monitor monthly profitability goals, ensuring departmental efficiency and profitability.

Requirements

• Proven leadership skills with the ability to maintain good relations with customers, peers, and vendors.
• Strong knowledge of outboard engines and general boating products and vehicles.
• Ability to learn and operate new computer systems, adhering to established policies and procedures.
• At least 3 years of experience as a Parts or Service Manager required.
• Experience using a Dealership Management System is required; experience with Lightspeed is a plus.
• Must be highly organized, detail-oriented, and a team player with excellent supervisory skills.

Working Conditions

• Combination of shop environment with potential physical hazards and office conditions.
• May be required to work more than 40 hours.

Physical Requirements

• Ability to sit for extended periods.
• Lift up to 50 lbs.
• Routinely kneel, bend, and reach high shelves.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance