What are the responsibilities and job description for the Shop Foreman position at Boater's World Marine Centers?
Description
Boater's World Marine Centers is a leading marine dealership committed to providing exceptional service and high-quality products for boating enthusiasts. Our Lake Placid location is expanding, and we are seeking a motivated and experienced Shop Foreman to join our team and help manage our growing service department.
Position Overview:
The Shop Foreman will oversee the daily operations of our service department, ensuring efficient workflow, high-quality repairs, and excellent customer service. This role combines hands-on technical work with leadership responsibilities, including managing technicians and meeting productivity targets.
Key Responsibilities:
Leadership and Supervision:
- Supervise and coordinate the activities of service technicians and support staff.
- Lead by example, demonstrating best practices in both technical work and customer service.
- Conduct regular performance reviews, provide feedback, and foster a positive and productive work environment.
- Train and mentor technicians to ensure they are up-to-date with industry standards and dealership procedures.
Operational Management:
- Schedule and assign work to technicians, ensuring jobs are completed efficiently and within established timelines.
- Monitor and manage productivity, including tracking hours per repair order, labor rates, and parts usage.
- Maintain an organized and safe shop environment, ensuring tools and equipment are properly maintained and stored.
- Customer Service:
- Ensure that customer service standards are met by overseeing the quality of repairs and addressing any customer concerns or issues.
- Communicate with customers regarding service progress, repair recommendations, and cost estimates.
Administrative Duties:
- Manage repair order workflow, ensuring accuracy in diagnostics, parts ordering, and billing.
- Track and report on key performance metrics, including hours turned, labor efficiency, and parts gross/net profit.
Technical Expertise:
- Perform hands-on repair and maintenance work as needed, including diagnostics and troubleshooting.
- Stay current with industry trends and technological advancements to provide the best service possible.
Requirements
- Proven experience in a marine service environment, with a strong background in managing technicians and shop operations.
- At least 3 years of experience in a marine service role, with a minimum of 1 year in a supervisory or management position.
- In-depth knowledge of marine equipment, repair processes, and diagnostic tools.
- Excellent leadership and communication skills, with the ability to motivate and manage a team effectively.
- Proficiency with DMS systems and software tools (e.g., Lightspeed).
- Strong organizational and problem-solving abilities, with a focus on efficiency and customer satisfaction.
- Ability to work collaboratively with other departments and maintain a positive work
