What are the responsibilities and job description for the Service Writer position at BOATS BY GEORGE?
**Overview:**
We are seeking a skilled Service Writer to join our team. A Service Writer is often our first point of contact to assist our customers via telephone and in person. In this role, you will prepare written estimates for service work and parts and act as a liaison between customers, manufacturer representatives, and service technicians.
**Duties:**
- Follow all safety rules and regulations while performing work assignments
- Must have outgoing, friendly personality to include superior communication and customer service skills
- Initiate work orders and maintain control until closed and invoiced
- Must be customer service, yet goal-oriented, maintaining a sales-focused approach in an effort to increase service revenue
- Handles Repair Order charges
- Helps maintains the service library with up-to-date information
- Maintains a clean and safe work area
- Handles service department filing and records
- Updates customer profiles using equipment, hours or other information from work orders
- Participate in planning meetings with location Supervisor/Foreman and Service Director to ensure all work is scheduled and prepared for
- Close weekly non billable internal work orders. Ensure tech notes are loaded and that OpCodes describe work that was completed
- Completes other duties as assigned by Supervisor or Manager
**Experience:**
- A high school diploma or equivalent
- Professional appearance and positive attitude to all customers
- Ability to communicate at a high level, both verbally and in writing
- Organizational and computer skills are required for the position
- Be team-oriented, self-motivated, and process driven
- Customer service or sales-related background preferable
- Have a valid state driver’s license
- Ability to operate all equipment sold by the dealership
If you are passionate about the boating industry and excel at providing exceptional customer service, we invite you to apply for the Service Writer position.
Job Type: Full-time
Pay: From $22.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Ability to Relocate:
- Lake George, NY 12845: Relocate before starting work (Required)
Work Location: In person
Salary : $22