What are the responsibilities and job description for the Community Manager position at BoaVida Communities?
SUMMARY
The Community Manager is responsible for all phases of property operations. Responsibilities include but are not limited to developing and facilitating community engagement efforts, ensuring a clean and safe environment throughout the community, facilitating tenant move-ins and move-outs as needed, resolving maintenance needs in a timely manner, controlling park expenses, and drafting tenant notifications.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide all tenants, guests and vendors with prompt and courteous service.
Respond to tenant requests and concerns as needed.
Promote and support Company image, safety, cleanliness and professionalism standards.
Assign work schedules and work duties to direct reports as appropriate.
Execute all duties and responsibilities as defined by standardized operating procedures and guides.
Maintain all tenant and space-related records accurately in database.
Ensure that property facilities and utilities remain in proper safe working condition.
Prepare tenant transaction documents including but not limited to lease agreements, rental agreements, move-in documentation, move-out documentation, non-compliance notices, and rent-payment demand notifications.
Serve tenant transaction documents as needed and execute Proof of Service documentation as needed.
Conduct community inspections on a daily basis, to include walking of the property and visual inspection of premises.
Coordinate the collection and assessment of competitive bids from 3rd party service providers to resolve maintenance and site development projects as needed.
Supervise the work of all 3rd party contractors and vendors to ensure a satisfactory level of services provided.
Participating in project work requirements, prioritizing, and scheduling discussion, making recommendations where necessary and appropriate.
Deposit tenant payments on a daily basis and process deposit refunds timely upon submission of eligible written request or tenant move-out.
Communicate directly with tenants to collect delinquent rents and enforce community standards.
Ensure that assigned Property or Properties are operating in compliance with Company standards, policies, and procedures.
Other duties as assigned by supervisor.
GENERAL RESPONSIBILITIES:
Diplomatic enforcement of Company policies and goals.
Provide exceptional customer service and maintain professionalism at all times.
Perform specific tasks as assigned by supervisor.
Cross-train and act as back up for other positions as assigned.
Adheres to all city, county, state, and federal regulations.
Stay familiar with the Company Handbook and Company Policies.
Communicate effectively with team members in other departments to resolve problems and provide information as needed.
Work in a safe manner at all times and report all accidents immediately.
EDUCATION and/or EXPERIENCE:
Computer literacy with residential management, spreadsheet, and word processing applications is required. Two (2) years of related experience in an office / property management industry is a plus. Preference will be given to those who bring demonstrated office related / property management skills in past work. Other education and/or experience may be considered as substitute.
LANGUAGE and/or COMMUNICATION SKILLS:
Ability to read and comprehend complex instructions, correspondence, procedure manuals and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to guests and other team members. Ability to communicate with personnel using telephone, voicemail, and e-mail systems.
COMPUTER SKILLS: Ability to operate a computer with a general understanding of file management and Microsoft Office Suite familiarity. Data entry accuracy as well as MS Excel and MS Word proficiency required.
PERSONAL: The manager shall possess maturity, initiative, sound judgment, dependability, flexibility, and creativity as well as the ability to communicate orally and in writing. Must be able to work effectively in a customer-oriented residential property management environment. Must have a valid driver's license and be insurable under the company's vehicle insurance policy.
Job Type: Full-Time
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekends as needed
Ability to Relocate:
- Walcott, IA: Relocate before starting work (Required)
Work Location: In person
Salary : $20
