What are the responsibilities and job description for the Automotive Service Lane Manager/Assistant Service Manager position at Bob Bell Chevrolet of Baltimore?
Bob Bell Automotive is looking for an Experienced Automotive Service Lane Manager/Assistant Service Manager for a very busy Service Center!
This is a great opportunity for a service consultant to take the next step !!!
The role of the Service Lane Manager is to oversee the service lane, service advisors, service call center, porters, etc.
Responsibilities
- Work to ensure that warranty campaigns, recalls and updates are completed accurately and in a timely fashion
- Actively promote good morale and good relationships among the dealership associates.
- Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI, work organization and time management
- Assist in maintaining manufacturer (CSI)Customer Satisfaction Index at or above the specified goal(s) in Service for district, regional and national scores
- Act as a role model for the service associates in all aspects of motivation, organization, customer service, sales and CSI
- Motivate the service advisors to provide consistent value for the dealership’s customer.
- Monitor advisors’ daily productivity, give feedback and formulate plans for improvement
- Monitor advisors’ interaction with customers on the drive and telephone for effectiveness
- Assist in forecasting goals and objectives for the department and strive to meet them
- Attend manager meetings and conduct Advisor meetings as directed
- Address and resolve customer concerns
- Assist in motivating, training and developing employees
Qualifications
- Strong verbal and written communication is required
- Must be able to manage in a fast-paced work environment
- Must be able to manage a team, motivate and develop
- Experience with CDK or other automotive software is a plus
- Must have three plus years in an Automotive Service Department
- Must have three plus years as an Automotive Service Writer/Assistant Service Manager
- Organized and friendly personality
- Professional, well-groomed personal appearance
- Strong record of positive customer satisfaction results
- Able to work with little supervision
- Must be at least eighteen years of age
- Must have a valid Driver’s License
- Clean driving record and valid driver’s license
- Must be able to pass pre-employment screening (background & drug test)
Benefits
- Competitive Salary
- Medical and Prescription Drug Plans
- Health Savings Account (HSA) Eligibility
- Wellness Program
- Dental and Vision Plans
- 401K
- Disability and Life Insurance
- Paid Vacation
- Room for advancement
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.