Engineer 4 - Sr POS Systems

Engineer 4 – Sr. POS Systems

POSITION REPORT TO:  Sr Manager - Applications Development & Support  

POSITION LOCATION: Bob Evans Restaurant Support Center New Albany, Ohio

Statement of Purpose:

The Sr. POS Systems Engineer will perform complex duties in the development, installation, integration, administration, and maintenance of restaurant-related applications. This role provides input into strategic vision and serves as a primary contributor for complex IT Restaurant initiatives. The Sr. POS Systems Engineer is a key resource on IT Restaurant implementations, upgrades, and migrations, solving significant business problems through innovative application of Information Technology Solutions. This is a lead position responsible for providing expertise and leadership to the POS team.

Responsibilities:

• Lead the design and implementation of Aloha POS systems/services to ensure high system availability.
• Develop and utilize standard processes for Aloha POS systems/service implementation and maintenance, minimizing the impact on customer service and providing adequate backup/recovery capability. 
• Ensure timely delivery of new capabilities such as tokenization and BSL API usage. 
• Develop and utilize processes for monitoring the performance of Aloha POS systems and take corrective actions when necessary. Generate management reports as required.
• Contribute to the development of and utilize processes for problem determination, ensuring maximum systems/services availability and enhancing the productivity of staff members.
• Utilize change management standards and processes to ensure maximum customer service and enhance the productivity of staff members.
• Work with third-party vendors to ensure their systems meet SLA agreements.
• Provide escalation support for all Aloha POS systems in your area of responsibility.
• Participate in and/or lead key initiatives related to Aloha POS solutions.
• Collaborate with other IT teams to analyze business requirements and develop scalable, strategic, and costeffective solutions to meet specific business challenges.
• Participate in the evaluation of new IT Restaurant solution sets to augment existing capabilities.
• Serve as a key resource in the deployment of IT Restaurant solutions in-line with established change control procedures and in partnership with associated operational and applications teams.
• Provide high-level technical support for restaurants, occasionally including after-hours.
• Identify automation opportunities to streamline the interaction of tools and infrastructure to maximize efficiency of processes and operational, infrastructure, and application resources.
• Provide guidance and assistance to other IT staff members in the usage of Aloha POS systems.
• Mentor junior POS developers and CFC Analysts to provide leadership and career development.

Knowledge:

• Ability to collect, analyze, and interpret data.
• Ability to develop and execute detailed tactical plans on multiple projects. Ability to organize and prioritize multiple projects and assignments simultaneously.
• Ability to coordinate resources from multiple functional areas. Ability to work effectively with a project team. Ability to effectively manage business relationships.
• Excellent communication and interpersonal skills. Ability to explain complex technical details and tradeoffs to non-technical associates.
• Pro-active attitude and ability to work with minimal supervision.

Qualifications:

• A bachelor’s degree in computer science or a related field is preferred.
• A minimum of 5 years of experience in NCR Aloha POS Systems.
• Proven experience in working with all phases of the IT development lifecycle.
• In-depth knowledge of Aloha POS, Configuration Center (CFC), Command Center (CMC), Aloha Take Out (ATO), Aloha Kitchen (AK), Aloha Connected Payments required.
• Strong working knowledge of restaurant hardware/accessories such as POS Terminals, POS Servers, Pin Pads, Printers, Scanners, Cash Drawers etc. 
• Expertise in installation, configuration, and troubleshooting of Aloha POS systems (Version 15.xx and higher).
• Proficiency in SQL for data retrieval, manipulation, integration, aggregation, and analysis. Ability to use SQL to extract meaningful insights from large datasets, support decision-making, and optimize performance.
• Knowledge of (NCR Back Office) is strongly preferred. 
• Knowledge of PCI-DSS (Payment Card Industry Data Security Standard) and associated security best practices, including encryption, secure authentication, and maintaining secure network architecture.
• Above-average networking skills.
• Knowledgeable about Punchh, OLO, NCR BSL API and Tokenization

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, type and hear. The employee is required to reach with hands and arms. The employee is occasionally required to stand; walk; use hands to handle, or feel objects, tools and controls. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.