What are the responsibilities and job description for the Assistant Service Manager - Dealership Experience position at Bob King Automotive Group?
As the Assistant Service Manager your role would support the overall service operations and performance of the employees. Your primary responsibility would be to assist the Service Manager in overseeing and coordinating various aspects of the service department to ensure smooth and efficient operations. We are looking for someone with a minimum of 3 years of dealership, preferably franchise dealership, experience to fill this role at Bob King Hyundai and Genesis of Winston Salem.
Here are some key responsibilities and tasks typically associated with the role of an Assistant Service Manager:
Customer Service: Ensuring a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints. You may handle escalated customer issues and work to resolve them promptly. Internal Customer Service : ensuring everyone on the team has their concern or training needs addressed for efficient daily operations
Team Supervision: Help to supervise and guide the service team, including technicians, customer service representatives/advisors, and support staff. This involves providing training, setting performance goals, and conducting performance follow up conversations.
Service Coordination: Coordinating and scheduling service appointments and tasks to ensure that service requests are handled in a timely and organized manner. Dispatching tickets in a timely manner to Technicians with follow-up for efficient turn around time.
Quality Assurance: Implementing quality control measures to ensure that services provided meet the company's standards and customer expectations.
Reporting and Documentation: Preparing and maintaining records, reports, and documentation related to service activities, customer interactions, and team performance. Pulling records on vehicles to assist with services recommended by the Technicians.
Safety Compliance: Ensuring that the service department complies with all safety regulations and guidelines to maintain a safe working environment.
Continuous Improvement: Identifying areas for process improvement and implementing strategies to enhance the efficiency and effectiveness of service operations. Work with the Service Director and Corporate team to implement strategies to meet company expectations of process in the Service Department.
Collaborating with Other Departments: Working closely with other departments, such as sales and parts, to ensure a seamless flow of information and coordination of services.
In summary, you will play a crucial role in supporting the Service Manager in overseeing service department activities, managing and training personnel, maintaining customer satisfaction, and optimizing overall service operations. Your efforts contribute to the success of the company by ensuring that service delivery meets the highest standards.
Qualifications:
We would like to see a minimum of 3 years of dealership service/assistant management experience or equivalent - franchise dealership preferred
Possess successful history of building and training a service team, strong CSI scores and above average gross and net departmental profits
Expertise in supervising the everyday efforts of both Service Advisors and Technicians through leadership, coaching and training
Benefits:
- All dealerships closed on Sunday, early close at 2pm on Saturdays
- Employee Appreciation Program with tickets to local attractions and a partnership with the Forsyth Humane Society
- 401K with up to 4% match availability after1 year
- Medical Benefits available after 90 days through ACS/Cigna
- PTO Available as early as your 31st day of employment
