What are the responsibilities and job description for the Volkswagen Service Advisor position at Bob Penkhus Mazda Volvo VW?
Penkhus Motor Company is a solid family-owned and operated multi-store dealer located in Colorado Springs, CO. A recent increase in both new and used vehicle sales has created the need for additional employees to join our dynamic teams.
Benefits
- Health, Dental and Vision Plan
- 401(k) Retirement Plan with Company 15% match!
- Life Insurance
- Paid Vacations
- Paid Sick Days
- Continued Education and Growth
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain CSI at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
Qualifications
- Must be proficient with CDK service drive applications
- 1 year of prior Service Advisor experience required
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Referral program
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Work Days:
- Monday to Friday
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $60,000 - $80,000
