What are the responsibilities and job description for the Retail Operations Manager position at Bob's Discount Furniture?
As a Retail Operations Manager at Bob's Discount Furniture, you will play a vital role in ensuring the smooth day-to-day operations of our retail offices, cafés, and Bob's Way to Pay programs. Your expertise in managing staff, scheduling, and customer service will drive business success.
The primary function of this role is to oversee the daily operations of a Bob's Retail Office, Café, and Bob's Way to Pay programs, including recruiting, hiring, maintaining staffing levels, and scheduling to meet business needs. You will also serve as an active liaison to Bob's Acceptance Now partners, championing the Bob's Way to Pay and driving ancillary revenue by identifying and leveraging successful selling behaviors according to company guidelines.
This position involves driving tactical compliance on all office metrics, including but not limited to: Cash Management, Team Management, Customer Experience expectations, Payroll processing, coordination of logistics, and successfully driving Point of Purchase Sales. As a key carrying manager, you will provide opening, closing, and MOD support when necessary.
You will take an active role in conducting store-level Human Resource functions, including performance management, new team member orientation, tracking and maintaining employee statuses, and overseeing all pertinent maintenance of personnel records. This role requires strong communication skills, with regular updates to the management team and ANOW partners.
Key responsibilities include:
- Overseeing compliance of operational security policies, guidelines, and practices
- Managing schedules and determining required staffing levels to effectively manage the business
- Engaging in one-on-one feedback sessions to ensure effective interactive communication, personal growth, and departmental goal alignment
- Motivating teams through meaningful and inspirational daily/weekly meetings
- Working with ANOW partners to identify talent, trends, and tracking information
- Maintaining all required records according to company policy
- Meeting Retail Sales Support goals set forth by the company
- Ensuring Retail Sales Support Associates are leveraging all sales opportunities
- Responsible for managing all legal tender transactions
This role requires strong leadership and analytical skills, with the ability to use sound judgment and practice sound decision-making. A proven ability to effectively manage one's own time and the time of others is essential, along with setting clear goals and expectations.
Benefits and Perks
- National Health, Dental, and Vision coverage
- Life insurance – Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance
- 401(k) Profit Sharing Plan – Generous Company match
- Paid Personal/Sick Days
- Paid Vacation, Sick Days, Holidays, and your Birthday
- Employee Assistance Program
- Generous Employee Discount
- Flexibility of working a Retail Schedule (weekends, evenings & holidays)
- Bob's Bail Out Program
- Bob's Helping Hand Program
We offer a fun and team-oriented work environment and great benefits. Many of our benefits are paid wholly or in part by Bob's Discount Furniture and are available to eligible employees.
