Front Desk Associate (2 Full Time Positions Available)

Hours: Monday-Friday 5:30 am-1:30 pm (Position #1)

Monday-Friday 10:00 am - 6:00pm (Position #2)

The Front Desk Associate will be the first point of contact for members and visitors at [Gym Name]. This role involves providing excellent customer service, managing daily front desk operations, handling member inquiries, and supporting the gym's overall efficiency. The ideal candidate is organized, approachable, and passionate about fitness and wellness.

Key Responsibilities:

• Greet members and visitors warmly, providing exceptional customer service.
• Answer phone calls, emails, and messages, addressing inquiries about gym services, memberships, and class schedules.
• Assist with membership sign-ups, renewals, and cancellations.
• Check in members upon arrival, ensuring proper membership status and maintaining accurate records.
• Schedule and coordinate appointments for personal training, group classes, and other services.
• Handle cash, credit card, and membership payments accurately.
• Maintain the cleanliness and organization of the front desk and lobby area.
• Monitor and enforce gym policies and safety protocols, ensuring a safe environment for all members.
• Assist in promoting gym promotions, events, and membership packages.
• Collaborate with the management team to address member feedback, concerns, and requests.
• Ensure that gym equipment, amenities, and supplies are well-stocked and in good condition.
• Provide basic information and support for members using gym equipment or navigating the facility.
• Assist with administrative tasks, including data entry and filing as needed.
• Support team efforts for gym events, promotions, and membership drives.

Qualifications:

• High school diploma or equivalent (college degree is a plus).
• Previous experience in customer service, hospitality, or the fitness industry is preferred.
• Strong communication and interpersonal skills.
• Basic computer skills (experience with scheduling software and point-of-sale systems a plus).
• Ability to multitask and stay organized in a fast-paced environment.
• Strong problem-solving skills and the ability to handle member concerns with professionalism.
• Passion for fitness and wellness with an understanding of gym equipment and services.
• Ability to work a flexible schedule, including evenings and weekends.

Physical Requirements:

• Ability to stand for extended periods.
• Must be able to lift at least 30 lbs.
• Comfortable working in a gym environment, with occasional lifting and moving of gym equipment.

Job Type: Full-time

Pay: $12.50 - $13.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Morning shift
• No weekends

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Evansville, IN 47715 (Required)

Ability to Relocate:

• Evansville, IN 47715: Relocate before starting work (Required)

Work Location: In person

Salary : $13 - $13