What are the responsibilities and job description for the Customer Service Representative position at Bob's Watches?
Join our team as a Customer Service Representative in our Purchasing and Sales Department and work in a dynamic environment where we work hard / play hard. We are the largest online luxury watch retailer in the country. We are seeking a Customer Service Representative to join our expanding team. If you like a fast-paced environment, interaction with the consumer, are self-motivated & goal oriented, interested in one of the fastest growing e-commerce platforms, and enjoy the luxury market, Bob's may be the place for you! Please review our website to learn more about what we do. If interested, and you meet the criteria below, we look forward to meeting you. This is an on-site position.
Core Responsibilities
- Ensuring that all clients are satisfied with products and services
- Assist with handling complaints and inquires
- Follow up with customers by phone or email to check that they are satisfied with purchases
- Processes payments timely and accurately per terms
- Determine the quickest, most effective way to answer a customer's question or inquiry
- Escalating queries and concerns, when necessary
- Troubleshooting customer issues
- Working with the purchasing, sales, and other departments to find appropriate solutions to problems
- Responds promptly and professionally to internal staff regarding customer inquiries
- Assist in ad hoc projects as needed
Basic Qualifications
Location & Schedule
What We Offer
Learn More
Salary : $18 - $23
