What are the responsibilities and job description for the Service Advisor at Blake Utter Ford position at Bob Utter Ford Lincoln Kia?
Experience Required: Minimum of 2 years Ford Service Advisor Experience
Position Overview:
As a Service Advisor at Blake Utter Ford, you will be the first point of contact for customers in the service department. You will play a crucial role in advising customers on necessary repairs and maintenance, ensuring their vehicles are serviced efficiently and effectively. This position requires a commitment to delivering outstanding customer service, a deep understanding of Ford vehicles and services, and the ability to work collaboratively within a fast-paced environment.
Key Responsibilities:
- Greet customers and listen to their service needs or concerns.
- Provide expert advice on maintenance and repairs, including cost estimates and timeframes.
- Schedule service appointments and coordinate with the service team to ensure timely completion of work.
- Keep customers informed about the progress of their vehicle's service and any changes to service recommendations or timelines.
- Process service orders and maintain accurate records of customer interactions and transactions.
- Address and resolve customer complaints promptly and professionally.
- Stay current on the latest Ford models, features, and service offerings to provide knowledgeable recommendations to customers.
Requirements:
- Minimum of 2 years of experience as a Service Advisor at a Ford dealership.
- Strong knowledge of Ford vehicles and their service needs.
- Excellent communication and customer service skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Proficiency in dealership management software and MS Office.
- High school diploma or equivalent; further education or certification in automotive technology is a plus.
- Valid driver's license.
Why Join Blake Utter Ford?
- Competitive compensation and benefits package.
- Opportunities for professional growth and advancement.
- A supportive team environment and state-of-the-art facilities.
- Employee discounts on vehicles, services, and parts.
- A commitment to community involvement and charity work.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekends as needed
Experience:
- Service Advisor: 2 years (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person