What are the responsibilities and job description for the Product Concierge, Mercedes-Benz of Wexford position at Bobby Rahal Automotive Group - Pittsburgh?
As we continue to grow, Bobby Rahal Motorcar is looking for a highly motivated and customer-focused Mercedes-Benz Product Concierge to join our Sales team!
Position Overview
The Product Concierge serves as the primary point of contact for clients seeking information and assistance with the technology and settings related to their vehicle. The Product Concierge also performs deliveries for all new and pre-owned vehicle sales, giving expert advice, personalized service, and a seamless experience. This is an ideal position for someone who has short-term goals of working as a Sales Consultant!
In order to best serve our clients, this position works a Sales schedule, which includes some evening and Saturday availability.
Who would I interact with?
The Product Concierge interacts daily with Clients, Sales Consultants, and Sales Managers, just to name a few.
What are the day-to-day responsibilities?
- Ensures that the vehicle has met all pre-delivery checklist requirements.
- Assesses customer knowledge and priorities to personalize delivery.
- Conduct personalized vehicle demonstrations, highlighting key features and functionalities to enhance the customer experience.
- Follow up with customers within one to two weeks after delivery to answer questions or conduct a second delivery to teach additional features and options.
- Resolves customer inquiries for vehicle technology issues.
- Directs customers to additional information resources.
- Trains the sales/service staff on key technologies and updates and how to best explain and demonstrate them to a customer.
- Answers product questions on the telephone and during walk-ins.
- Trouble shoots vehicle technology features.
- Give other team members a helping hand with their duties, as needed.
What are the requirements for this job?
- Previous experience in a customer-facing role, preferably in the automotive or luxury goods industry.
- Detail oriented and excels in a fast-paced, results driven environment.
- Excellent verbal and written communication skills with the ability to engage and inform clients effectively.
- Strong computer skills, to include Microsoft Office Suite.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- High School Diploma or equivalent required, secondary education strongly preferred.
- Successfully pass a pre-employment background and driving record check
We offer career advancement opportunities, along with excellent pay programs, benefits, vacation, 401K, team member discounts, and unlimited superior training.
Apply Today! Qualified Product Concierge candidates will be contacted by our HR Team right away!
Bobby Rahal Automotive Group is an EEO employer.
Salary : $46,000 - $48,000
