What are the responsibilities and job description for the Product Service Engineer (level DOE) position at Bobcat Company?
Job Information
This position interacts internally with personnel from the Service department such as Troubleshooters, Product Service Managers, Field Service, Warranty, Service Training as well as other internal departments such as Engineering, Manufacturing and Product Safety. The position also interacts with dealer service technicians and Service managers as well as dealer Parts Department staff.
Role & Responsibility
Communication of Product Concerns
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.
Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
Beware of Fraudulent Job Offers and Solicitations
Any legitimate job offer will be preceded by an official selection process.
This position interacts internally with personnel from the Service department such as Troubleshooters, Product Service Managers, Field Service, Warranty, Service Training as well as other internal departments such as Engineering, Manufacturing and Product Safety. The position also interacts with dealer service technicians and Service managers as well as dealer Parts Department staff.
Role & Responsibility
Communication of Product Concerns
- Participate in Product Quality Team meetings to provide information regarding field service experience such as service troubleshooting cases, warranty data and feedback from field service staff.
- Retrieve and summarize warranty and service parts sales data to assist Product Service Managers and / or lead determiniation of root cause and corrective actions for field failures.
- Administer Field Modification Process for assign products.
- Some travel will be required during the year to visit dealers/customers, manufacturing sites, present at Dealer Service Manager Seminars or assist in Service Training.
- Lead or assist Product Service Managers in performing serviceability evaluations on new or competitive equipment.
- Assist in training field service personnel on new products and assist the Training Department with field schools on a limited basis as needed.
- Have a good working knowledge of Bobcat Company products including Compact Construction Equipment, Attachments and Utility Vehicles.
- Troubleshoot field service issues received from dealers.
- Be a technical resource to assist Service Troubleshooters with resolving field service issues.
- Provide technical assistance to dealer personnel, Regional and District Service Managers and the Product Development Group.
- Education Required: Bachelors degree in Engineering
- Experience Required: 2 > 5 years
- Travel Required: 10 - 24%
- Minimum of 1-3 years’ experience in product support field.
- Compact equipment experience is preferred.
- Solid mechanical skillset and equipment troubleshooting experience.
- Excellent communication (verbal and written), interpersonal and customer service skills.
- Excellent cross-functional teamwork skills.
- Effective time management and priority focus skills.
- Strong analytical aptitude.
- MS Office Suite proficiency.
- Minitab experience.
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.
Doosan is committed to a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. Individuals with disabilities who require a reasonable accommodation in the application process or who need assistance accessing the information on this website should call 701-241-8700. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
Beware of Fraudulent Job Offers and Solicitations
Any legitimate job offer will be preceded by an official selection process.
