What are the responsibilities and job description for the Service Manager position at Bobcat Gateway Dealer Network?
We take pride in our culture and strive to make Bobca t - G DN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.
Service Manager
Bobcat is looking for a talented Service Manager to assign and direct all work performed within the service department. The successful candidate will have a hands-on approach and will be committed to implementing strategies that increase the productivity of the service department and elevating the customer experience.
Essential Job Functions :
- Developing and maintaining high levels of customer satisfaction; including listening effectively to customer's concerns and resolving any conflicts with customers (both internally and externally)
- Keep accurate safety records, document service actions, lead discussions, and conduct meetings.
- Recruit, train, and supervise Service Advisors and a team of Technicians. Weekly review of technician efficiencies, annual performance reviews, and handling disciplinary actions are included in the role.
- Direct and maintain the daily operations of the service department, focusing on expenses and profitability of the service department. Collaborate with company management to support and implement growth strategies
- Other tasks as assigned by management.
Qualifications :
Job Type : Full-time
Work Environment / Physical Demands :
Benefits :
Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered
We are always on the lookout for people who bring fresh perspective and life experiences to our team.
