Rental Manager

Are you a driven professional looking to jump start your career? Then come join our growing team! We are a leading provider of compact equipment for global construction, rental, landscaping, agriculture, grounds maintenance, government, utility, industrial and mining markets. With 11 locations in Missouri, Illinois, Indiana, Kentucky and Tennessee, we strive to empower our customers to do their jobs more efficiently and effectively.

Since opening our first location in 1990 we have gradually expanded, with 11 locations in 5 states and over 200 employees. Bobcat is looking for people dedicated to providing outstanding customer service to ensure long, reliable equipment performance. Even though the company has grown, we take great pride in maintaining family-owned and operated values and attitude.

Essential Functions:

Responsible for Rental Department profitability

• Responsible for budgeting and forecasting, regularly reviews inventory levels, missed opportunity reports, fleet utilization, and Rental Department related expenses.

• Responsible for the forecasting of rental inventory additions and deletions.

Administrative:

• Meets daily with Rental Department key employees to prioritize customer service issues.

• Responsible for assessing the need for and hiring new Rental Department staff and performing periodic employee reviews.

• Schedules and coordinates all internal development and training for Rental Department staff (based on individual needs assessment).

• Verifies and signs off on Rental Department timecards, sales/rental commissions and other payroll related issues.

• Responsible for maintaining good “housekeeping” conditions for the department.

• Responsible for the accuracy of all invoicing, making sure to include additional billing items such as transportation charges, cleaning charges, fuel charges, damage waiver, etc.

Parts Counter/Sales

• Provide superior customer service, in person and over the telephone.

• Ability to solve problems, yet use appropriate discretion in referring situations to other personnel

• Awareness of customer base and unique applications

• Knowledge and ability to monitor inventory and actual parts on hand

• Coordinate with Sales, Service and Rental departments to ensure customer satisfaction

• Crucial conversation and negotiation skills

• Responsible for market segment penetration, adding new customers, and maintaining existing customer base.

• Periodically reviews the competition, suggesting adjustments to prices and offerings.

• Communicates with the dealership Sales Team in regarding sales leads.

• Communicates with Corp. Rental Manager on rental inventory to be sold, new rental customers, etc.

Employee Relations:

• Understands and considers the overall employee/customer impact when making important, broad-based decisions.

• Involved with the credit department to collect past due accounts and resolve any customer conflicts.

• Is available at all times to staff through appropriate use of communications devices such as radios, telephones, cell phones, and intercom systems.

Technical:

• A thorough understanding of the construction phases involved in civil and commercial projects is an essential skill.

• Mechanical aptitude is very important to “problem solving” in managing this business.

• Every effort should be made to have proficient skills in operating the equipment in the rental fleet along with practical application knowledge.

Preferred Education

Associates degree or higher

Work Environment

This job operates in a retail/dealership environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk and hear. This position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and the hours of work and days are Monday through Friday, 7:00 a.m. to 5 p.m. This position regularly requires long hours and frequent weekend work.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits:

• Health, Dental, Vision, Life & Disability Policies

• Employee Discounts

• 401K Plan with Company Match

• Flexible Spending Account

• Paid Holidays & Vacation

• Training & Advancement Opportunities

Pre-Employment drug screens, background screening & proof of employment eligibility (E-Verify) are required for any position offered.