Branch Manager

Job Title: Branch Manager

Job Type: Salary Full-time, (Exempt) $80,000 – 100,000 DOE

Reports To: Directors of Parts/Service; Director of Sales and Rental Manager

Branch Manager Job Summary

The Branch Manager oversees the Parts, Service, Rental, and Sales departments, ensuring efficient operations and profitability. This role involves managing staff, enforcing policies, overseeing budgets, and maintaining high service standards. Responsibilities include hiring, training, performance evaluation, and problem resolution. The Branch Manager also advises leadership on business improvements and ensures compliance with company policies and regulations. Strong leadership, organizational, and communication skills are essential for success in this role.

Bobcat Central Inc. offersEXCELLENT Benefits.

• Company Cell Phone
• Company Laptop
• Medical
• Dental
• Vision
• Optional Supplemental plans
• 401k matching
• Vacation/Sick Pay
• Paid Holidays

Branch Manager Key Responsibilities

General:

• Maximize business operations and results of Sales, Service, Parts, and Rental departments.
• Manage income and expenses for Branch Parts and Service departments along with input for Rental and Sales departments.
• Communicate effectively across the organization to foster teamwork.
• Identify opportunities for company performance improvements and growth.
• Provide excellent customer service.
• Manage, address, and resolve any customer issues as necessary.
• Regular communication with Directors/Managers to ensure Parts, Service, Sales, and Rental needs are met.
• Guide Sales, Service, Parts, and Rental departments to meet customer needs, including assisting customers in each of these areas as necessary.
• Hire, observe, train, assist, discipline, and manage store staff.
• Demonstrate leadership skills to motivate, develop, and retain a high-performing workgroup.
• Serve as the local company leader in Branch territory.
• Promote and enforce compliance with company policies and procedures.
• Responsible for addressing the daily issues of the store.
• Follow store KPI scorecards and deliver desired results.
• Promote and ensure a safe, clean, productive, and fair work environment.

Supervisory Responsibilities:

• Recruit, train, and develop employees.
• Assign tasks, monitor progress, and ensure quality service.
• Conduct performance evaluations and provide feedback.
• Implement employee recognition, disciplinary actions, and conflict resolution strategies.

Education and Experience:

• High School Diploma or equivalent.
• Bachelor's degree in a related field (Preferred).
• Experience managing Service Department financials; profit and loss statements, fiscal budgets.
• Background in heavy compact equipment and large construction equipment preferred.

Branch Manager Required Knowledge, Skills, and Abilities:

• Proficiency in Microsoft Word, Excel and PowerPoint.
• Experience with dealership software for Service, Inventory, Rentals and Parts.
• Familiarity with electronic time clock systems for payroll reporting.
• Ability to work flexible hours and travel as required.
• Excellent customer relationship skills.
• Commitment to ongoing education, including completion of manufacturer training courses.
• Ability to analyze and interpret basic service reports.

Branch Manager Physical Requirements:

• Stand
• Walk
• Maintain Balance
• Climb
• Lift 50 lbs.

Bobcat Central Inc. is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $80,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What do you look at in order to successfully manage a profitable store?
• What dealership software(s) have you used for the following departments: Service, Inventory, Rental, and Parts?
• What successes have you accomplished in your prior roles?

Experience:

• Operations management: 3 years (Required)
• Service operations: 2 years (Required)
• Sales: 2 years (Required)

Ability to Relocate:

• Fresno, CA 93744: Relocate before starting work (Required)

Work Location: In person

Salary : $80,000 - $100,000