Parts/Rental Specialist

Do you enjoy working in a fast-paced, team-oriented environment? Are you looking for a rewarding career working with heavy equipment? Look no further! As one of the fastest-growing Bobcat dealers in the area, Crownstone Equipment is looking for a Parts/Rental Specialist at Bobcat of Hagerstown. If you have mechanical experience in the equipment industry, don’t wait, start your next chapter at Crownstone Equipment and get the rewarding career you’ve been waiting for.

Crownstone Equipment, founded in 2018, is the parent company for 6 Bobcat Dealerships: Bobcat of Adams County, Bobcat of Frederick, Bobcat of Hagerstown, Bobcat of Lancaster, Bobcat of Reading, and Bobcat of York. In addition to our compact equipment dealerships, Crownstone Outdoor Power, our Lawn & Garden Division, has two locations in Hanover, PA & Manassas, VA. As a Bobcat Dealer, we focus on selling, servicing, and renting both compact and lawn & garden equipment brands including Bobcat, Toro, Echo, STIHL, Fecon, and more.

This position will be responsible for the day to day customer service for parts sales and rental operations.

Essential Duties & Responsibilities (includes but is not limited to the following):

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill and/or physical or other abilities required.

• Customer service and equipment part sales
• Answer incoming phone calls and greet customers in store
• Research equipment parts in the inventory system
• Stock incoming inventory and locate stored inventory
• Remain attentive to customer needs while operating in the best interest of the business
• Communicates with the Parts Manager about order and inventory needs.
• Refers all new accounts or potential new accounts with job locations to sales representatives
• Processes rental agreements, check-ins, checkouts, swaps, rental returns, and damages.
• Bills all rentals accurately, completely, and in a timely manner.
• Works with shop and yard personnel to prioritize equipment rental needs and required maintenance, assist with getting equipment ready as needed.
• Manages physical inventory process at the store.
• Make realistic commitments and communicate with customers and/or sales reps if deviations from the original commitment will occur.
• Prepares rental contracts and ensures all proper documentation and insurance coverage is obtained prior to renting the equipment.
• Work with rental & sales representatives and store manager as needed to fill rental orders and process sales and rentals.
• Remain knowledgeable and up to date on changes and developments of all equipment being rented.
• Track rental time and financial utilization.
• Maintain a missed rental log.
• Monitor and collect all COD accounts that pertain to rental.
• Cold calling on new accounts to help grow rental.
• Daily opening the store for business prior to hours of operation M-F 7-5 and every other Saturday.
• All other duties as assigned.

Educational & Experience Requirements:

• High school diploma or equivalent required/
• At least one (1) years of related service support experience.
• Previous work with Bobcat equipment parts is preferred but not required.

Essential Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, sit, use hands to handle or feel and reach with hands and arms. The employee must regularly lift and/or move up to fifty (50) pounds. Specific vision abilities required of this job include close vision, distance vision, color vision and peripheral vision.

Note: This position is considered safety sensitive.

McGrew Management Company and its affiliates provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekends as needed

Application Question(s):

• How many years of rental experience do you have?
• How many years of parts experience do you have?
• Have you worked with heavy equipment before, if so how many years experience?

Ability to Commute:

• Hagerstown, MD 21740 (Required)

Ability to Relocate:

• Hagerstown, MD 21740: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $22