What are the responsibilities and job description for the Rental Specialist (III) position at Bobcat of Lake County - Leppo Rents?
Why Leppo?
Leppo Rents, a leader in the construction equipment sales and rental business, is dedicated to serving our customers’ equipment needs with the best products, the best support, and the best people available. We have been growing our coworker's careers since 1945 when our first store opened in Akron, OH. When you join Leppo, here are a few of the exciting things we can offer you:
- Medical, Dental, & Vision
- Company Paid Life Insurance/AD&D, STD, and LTD.
- 401K Plan Match
- 7.5 Paid Holidays, 2.5 weeks PTO your first year, and parental leave!
- Wellness Incentive Program Clothing Allowance
- Product & Service Discounts
- Performance-Based Quarterly & Annual Bonuses
- Celebration Luncheons and Milestone Anniversary Gifts
Business Operating Hours/Schedule: Monday through Friday 7:30 am - 5:30 pm
Job Summary:
The primary role of a Rental Specialist III is to act as the front line of contact with the Rental customer, with the purpose of understanding the customer’s equipment rental needs, completing rental transactions, and coordinating the pickup and delivery of rental units. You will collaborate with management in supervising day-to-day business operations, coach and mentor other Rental Specialists, support the manager on crucial conversations, and assist in recruiting and retention efforts.
Key Responsibilities:
- Customer Service
- Greet walk-in customers and/or take customer calls over the phone to understand the customer’s equipment needs to determine which pieces of equipment will meet those expectations.
- Always demonstrate a professional attitude, ensuring high levels of customer satisfaction.
- Manages or resolves customer’s rental complaints and problems to the best customer satisfaction level possible, which often times can consist of complex problems, unusual situations, and potential difficulties that should be brought to management’s attention.
- Rental Operations
- Manage and maintain current rental inventory, ensuring equipment is clean, well-organized, and ready for the next customer.
- Check returned equipment for damage, usage hours, mileage, and fuel levels.
- Track rentals from initiation to completion, including delivery, payment authorization, and customer satisfaction.
- Maintain awareness of departmental KPIs and what the department could do to meet those expectations.
- Administrative
- Collect all required information to complete accurate rental contracts and input them into the computer system.
- Collaborate with other team members and departments to ensure that all paperwork and contractual agreements are complete and accurate.
- Prequalify rental customers by submitting credit applications and researching company histories as needed.
- Maintain cash drawer EOD and bill customers with POA (paid on accounts).
- Collaboration
- Assists with telephone collection of past due rental payments.
- Coordinate with Service department to ensure that rental units are in good operating condition by coordinating on any needed repairs for “downed” rental units and maintenance.
- Coordinate with Truck Drivers on the daily transportation needs of rental equipment.
- Lead, mentor, and train other team members within the Rental department.
Education/Experience:
High School Diploma, GED, Technical or Trade School
Acceptable Driving Record
Skills and Abilities:
Excellent problem-solving, customer service and collaboration skills.
Solid computer and administrative skills
Ability to multi-task and excel in a fast-paced work environment.
Compact or Heavy Equipment knowledge is not required but preferred.
Working Conditions:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
- This position requires but is not limited to lifting, bending, twisting, pulling, pushing, listening, and speaking with internal and external clients.
Company Culture:
Leppo Rents, a leader in the construction equipment sales and rental business, is dedicated to serving our customers’ equipment needs with the best products, the best support, and the best people available. We continue to receive awards for the best products and best places to work year after year. We do so because as a coworker of Leppo, we are all guided by the Leppo Way:
- We Will Meet Our Commitments
- We Will Be Thorough
- We Will Make Good Decisions
- We Will Ask Questions
Equal Opportunity Employer:
Leppo Rents is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex, age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristics under federal, state, or local law.
This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Leppo Rents is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.