What are the responsibilities and job description for the Bobcat of Youngstown is hiring: Service Writer in Girard position at Bobcat of Youngstown?

Position Summary : As a Service Writer, you will be responsible for service and maintenance-related administrative duties associated with the service department. These duties include but are not limited to work order completion, technician time tracking, warranty recovery, and preventive maintenance currency. You are also responsible for scheduling, and maintaining files, processing service-related invoices, handling customer inquiries, and keeping the service department informed concerning service issues and general information.

Why should you work for Leppo?

Leppo Rents, a leader in the construction equipment sales and rental business, is dedicated to serving our customers' equipment needs with the best products, the best support, and the best people available. We have been growing our coworker's careers since 1945 when our first store opened in Akron, OH. When you join Leppo, here are a few of the exciting things we can offer you :

Medical, Dental, FSA & Vision Insurance
Company Paid Life Insurance / AD&D & Employee Assistance Program
Company Paid Short-Term Disability & Long-Term Disability
401K Plan Match
Paid Holidays and Paid Time Off (PTO) - Floating Holiday, Community Time Off, Parental Leave
Paid Training and Development
Wellness Incentive Bonus
Product & Service Discounts
Performance-Based Quarterly & Annual Bonuses
Bi-Annual Leppo Branded Apparel Allowance
Celebration Luncheons
Milestone Anniversary Gifts

Business Operating Hours / Schedule : Monday through Friday 7 : 30 am - 5 : 30 pm

Essential Job Functions

Act as the "bridge" between customers and our service department. You will understand customer needs, communicate those to the team, and update the customer on any progress or changes along the way.

Allocate work assignments to technicians and ensure work follows established procedures and quality standards.

Monitor and review the progress of work orders, ensuring that deadlines are met and any issues or delays are promptly addressed.

Maintain and update service records, including work orders, repair logs, and customer information, ensuring accuracy and completeness.

Ensure compliance with safety regulations and company policies, promoting a safe and clean working environment for both employees and customers.

Demonstrate continuous effort to improve operations, decrease turnaround times, and streamline work processes.

Other duties as assigned

Qualifications / Experience / Education

High School Diploma required; trade-School Degree a plus

Valid driver's license with acceptable driving record

Superior customer service, teamwork, and verbal / written communication skills

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Bobcat of Youngstown is hiring: Service Writer in Girard

What are the responsibilities and job description for the Bobcat of Youngstown is hiring: Service Writer in Girard position at Bobcat of Youngstown?

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