What are the responsibilities and job description for the Bank Teller position at BOC Bank?
BOC Bank is seeking an individual who is interested in a growth job which will entail learning different aspects of banking and expanding your knowledge base. The teller position will require a customer-focused individual who shares our dedication to providing quality banking services with a friendly smile. This role involves daily interaction with customers, handling financial transactions, and contributing to the smooth operation of the branch. We are looking for someone eager to build a relationship with our bank team and assist our clients with their banking needs.
Responsibilities:
- Customer Service: Greet customers and provide exceptional service by addressing their needs and inquiries.
- Transaction Handling: Process deposits, withdrawals, check cashing, money orders, and loan payments efficiently and accurately.
- Account Assistance: Assist customers with account-related questions, including balance inquiries, account changes, and product offerings.
- Problem Resolution: Identify and resolve customer issues, referring them to appropriate departments when necessary.
- Compliance: Adhere to bank policies and procedures to ensure compliance with federal regulations and operational standards.
- Cash Management: Balance cash drawers, report discrepancies, and maintain accurate records of all transactions.
- Cross-Selling: Promote and recommend bank products and services, helping customers find solutions that suit their financial needs.
Requirements:
- Customer Service Experience: Prior experience in customer-facing roles is a plus.
- Attention to Detail: Strong attention to detail and accuracy in transaction processing.
- Communication Skills: Ability to communicate effectively with customers and team members.
- Basic Math Skills: Comfortable handling cash and performing basic mathematical calculations.
- Technological Proficiency: Familiarity with banking software and general office equipment.
- High School Diploma: A high school diploma or equivalent is required.
- Professional Appearance: Present a professional appearance and demeanor in line with bank standards.
Why Join BOC Bank?
At BOC Bank, our mission is simple. Driven by a desire to compete, we combine tradition, technology, and empathy to create efficient modern banking solutions. Our set of guiding philosophies drives everything we do.
Be there for each other - Understand the power of teamwork and the importance of empathy. Practice self-awareness, nurture your emotional intelligence, and support your colleagues in building a positive work environment.
Adapt and Evolve - Plan and strategize effectively, always ready to adapt to new challenges. Seek smarter ways of working to enhance productivity and efficiency. Forge lasting relationships based on the BOC Bank values of integrity, honesty, diversity, and trust.
Cultivate Excellence - Collaborate effectively with your team, ensuring clear communication, meticulous attention to detail, and a dedicated commitment to both your personal and professional development, all contributing to the overall success of the team.
Ditch the Suits - Look beyond traditional Bank barriers and embrace a forward-thinking mindset.
Celebrate Creativity - Encourage creative thinking and innovative solutions while exercising sound judgment in decision-making and problem-solving.
Embrace Technology & Champion Change - In the dynamic nature of the tech industry, stay curious, be open to new ideas and new technology, and drive continuous improvement in all aspects of your work.
Be an Owner - Take responsibility for your actions, decisions, and their impacts. Be a voice for our customers and team members. Identify and highlight issues and offer solutions to solve problems and improve our operations.
Clear Communication - Foster a culture of transparency and active listening. Ensure messages are clear, concise, and constructive. By prioritizing direct dealing, open dialogue, and mutual respect, we strengthen team collaboration and customer relationships.
You have a Choice - Choose to be part of something bigger than yourself.
If you're looking for a new career, we'd love to have you join our team!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Benefits:
- Health insurance
- Paid sick time
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $15 - $20