Patient Navigator, Marcus Neuro Institute

Baptist Health South Florida, the region’s largest not-for-profit healthcare organization with 12 hospitals, more than 28,000 employees, 4,500 physicians, and 200 outpatient centers, urgent care facilities, and physician practices spanning across Miami-Dade, Monroe, Broward, and Palm Beach counties, now includes Boca Raton Regional Hospital, an advanced tertiary medical center with 400 beds and is a recognized leader in Cardiovascular Care, Oncology, Women's Health, Orthopedics, Emergency Medicine and the Neurosciences, all of which offer state-of-the-art diagnostic and imaging capabilities. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. Baptist Health is supported by philanthropy and committed to its faith-based charitable mission of medical excellence.

Our mission, vision, and values make us who we are at Baptist Health and are at the center of everything we do. At Baptist Health, we positively impact the human experience for patients, employees, and physicians. Our success comes from a culture of quality and dedication that is instilled into every member of the Baptist Health family.

This year, and for 24 years, we’ve been named one of Fortune’s 100 Best Companies to Work For, based on employee feedback. We’ve also been recognized as one of America’s Most Innovative Companies and People Magazine included us in 50 Companies That Care. Based on the U.S. News & World Report 2024-2025 Best Hospital Rankings, Baptist Health is the most awarded healthcare system in South Florida, with its hospitals and institutes earning 45 high-performing honors.

But really, the reason we’re excited to come to work is the people.

Working together, we form personal connections with our colleagues that are stronger than most of us have experienced at other jobs. We develop caring relationships with our patients and their families that go beyond just delivering healthcare. After all, we know what it’s like to be in their shoes. Many of us have been patients here and have had family members as patients here. We’re committed to delivering quality care in the most compassionate way possible because we feel a personal stake in the outcomes. When it comes to caring for people, we’re all in.

Description:

The position function as a liaison between assigned patients and the clinical care team, as well as supporting departments, to assure patient‘s expectations are completely satisfied. Considers and incorporates special needs, such as logistics and scheduling of non-traditional patients. Builds relationships with patients and physicians, to assist in the communication and implementation of a plan of care including appointments, transportation, education, provision and/or enablement of support services and representation within the multidisciplinary care environment. Uses independent judgment, critical thinking, problem-solving and advanced communication skills to achieve the highest level of patient satisfaction in accordance with Baptist health Service standards and in compliance with regulatory guidelines. Must work in collaboration with Nurse Navigator and clinical care staff on resolution of critical aspects of care that require clinical judgement and safe delivery of patient care. Estimated pay range for this position is $19.15 - $24.90 / hour depending on experience.

Qualifications:

Degrees:

• High School,Cert,GED,Trn,Exper.

Additional Qualifications:

• For Oncology: Oncology Patient Navigator – Certified Generalist (OPN-CG) desired within 2 years of job entry date.
• For Women’s Institute: Certified Navigator-Breast Advocate through the NCBC (National Consortium of Breast Centers) desired within 2 years of job entry date.
• For Marcus Neuro Institute: Certified Patient Experience Professional (CPXP) desired within 2 years of job entry date.
• Associate’s preferred or in progress.
• Required 3 years of relevant work experience in customer service.
• Healthcare experience desired.
• Navigation/care coordination experience preferred.
• Proficient English communication skills required, written and verbal.
• Bilingual English/Spanish preferred.
• Proficient computer skills: Microsoft Office Word, PowerPoint, Excel, etc.

EOE, including disability/vets