F&B Maitre D'

Description

Job Title                              Maitre D'

Level                                     Experienced

Job Location                      Boca Woods Country Club - Boca Raton, FL

Position Type                    Full Time

Education Level               Undisclosed

Job Shift                              Any

Job Categories                  Hospitality

Maitre D'

Position Summary:

Maitre D' is pivotal in delivering exceptional dining experiences for Members and their guests. Ultimately responsible for overseeing the dining room, managing reservations, ensuring smooth service flow, and maintaining a welcoming and professional atmosphere. Additionally, serves as the main point of contact between Members, their guests, team members, and management. This role requires exceptional communication, organizational, and leadership skills to guarantee a memorable dining experiences.

Essential Responsibilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Greet guests upon arrival, offering a warm welcome to create a memorable first impression.
• Determine the best seating arrangement based on guests' preferences and needs, ensuring comfort and privacy.
• Handle guest inquiries and special requests with a high level of professionalism and attention to detail. Ensure that Dining Spaces are set-up and service delivery is carried out according to member expectations and banquet event order. Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout.
• Work in conjunction with the Dining Operations Manager and Director of Dining Operations to ensure special events, dining operations and overall clubhouse success.
• Appropriately manage reservations, ensuring that all are accurately recorded and confirmed.
• Coordinate with the culinary and front-of-the-house food and beverage teams to ensure timely table availability, optimizing seating arrangements for maximum efficiency.
• Effectively manage waitlists, providing updates and ensuring smooth transitions between reservations.
• Assist in overseeing and supervising servers, bussers, hosts, and food runners including assigning sections, monitoring performance and communicating identified challenges to the management team, and ensuring adherence to service standards.
• Train and mentor team members, ensuring they understand service expectations and Club-specific policies.
• Foster a positive and collaborative work environment, offering guidance and support as needed.
• Ensure all tables are properly set and maintained according to the club's standards, checking for cleanliness and proper placement of dining items.
• Coordinate with the culinary team to accommodate special requests, dietary restrictions, or allergies.
• Address Member and/or guest concerns or issues promptly, ensuring a satisfactory resolution.
• Maintain an inviting, comfortable environment that aligns with the Club’s standards and the members’ expectations.
• Collaborate with the culinary and management for parties, private events, and special occasions, ensuring seamless coordination and high-quality service.
• Assist with the creation and execution of customized menus for special events, ensuring all requests are met.
• Serve as the primary communication link between Members, guests, culinary team members, servers, bussers, food runners, and management to ensure smooth service and Member satisfaction.
• Relay any dietary restrictions, preferences, or Member and guest feedback to relevant departments.
• Ensure compliance with health and sanitation guidelines by regularly inspecting the dining area to ensure adherence to cleanliness and hygiene standards.
• Maintain an in-depth understanding of the Club's menu offerings, including ingredients, preparation methods, and potential allergens

Knowledge and Skill Requirements:

• Proven experience as a Maitre D' or in a similar front-of-house position, preferably in a fine dining or private club setting.
• Exceptional customer service and communication skills with the ability to connect with a diverse guest.
• Strong leadership skills with a keen focus on training, development, and team cohesion.
• Detail-oriented with excellent organizational skills to manage reservations, guest requests, and the overall dining experience.
• Ability to multitask and problem-solve in a fast-paced environment.
• Knowledge of dining etiquette and elevated service standards.
• Must be flexible with working hours, including nights, weekends, and holidays, based on Club events and peak dining times.
• Computer skills (Excel and NorthStar familiarity a plus).
• Knowledge of wine and beverage advantageous.

Education & Work Experience Requirements:

• High School Diploma or G.E.D. preferred. 
• 1 year related experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    

 Physical Requirements:

• Must be able to stand and walk for extended periods.
• Must be able to lift and carry items up to 25-50 lbs as needed.
• Must be able to work in a fast-paced, high-pressure environment.
• Must be able to sit, stand, crouch, stoop and kneel if needed
• Frequent walking

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, use hands to finger, handle or feel objects, tools or controls, talk or hear, and taste or smell.  The employee is occasionally required to walk, reach with hands and arms, stoop, kneel, crouch or crawl.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. While performing the duties of this job, the employee is occasionally exposed to extreme cold. The noise level in the work environment is usually moderate.

Boca Woods Country Club believes in a culture where the following and practiced are lived by daily:

• Creates a feeling of overall Hospitality, Warmth and Energy through interactions with Members and team members.

• Responsible for genuine hospitality to all members and guests, that compliments the service-centric culture of the Club.

• Maintains high visibility, regularly communicating and interfacing with Members, both in person and through structured written communications.

• Is a “Steward of the Brand,” ensuring the intention of the Mission, Vision and Guiding Principles for the Club is understood through actions, practices, processes and through discussions.

• Takes a “Coaching and teaching” approach to team member development.

• Focused on continued development of a culture in which all staff are committed creating “wow” moments for Members and guests.

• Greets guests and maintains a visible and approachable presence throughout the operation.

• Responds to Member/guest complaints and promptly addresses their concerns.

• Attends regular team meetings for reports, developing alignment across all areas of responsibility.

Compensation:

• Salary is commensurate with experience.

This is a full-time position eligible for full benefit package such as: 

• • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company Paid Life Insurance
  • 401(k) Retirement Savings Plan with Company Match
  • Vacation Time
  • Paid Sick/Personal Time Off
  • Holiday Pay
  • Holiday Bonus
  • Education Reimbursement
  • Complimentary Employee Meals
  • Racquet Sports and golf privileges
  • Opportunities for professional growth and development

This position description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This position description has excluded the marginal functions of the position that are incidental to the performance of essential job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, and abilities.

Qualifications