Guest Experience Agent

GUEST EXPERIENCE AGENT - HIRING FOR MAY/JUNE/JULY.

Are you looking for something different than the average hotel for your summer Hospitality job or internship this summer? A place to get experience in the operations of a preeminent glamping destination? A place set in a sprawling farm that grows much of its own produce and focuses on sustainability and creating a truly authentic experience? A place to grow as well as learn and to be a part of a small, close-knit team? If so, maybe our Guest Experience Agent position is just what you’re looking for.

Bodhi Farms is a sustainable boutique eco resort destination just outside of Bozeman. In fact we are the only resort in Bozeman. We are currently looking for a great Guest Experience Agent for this summer season. Applicants should have a solid foundation in hospitality and a passion for providing guests a high level of service.

Essential Job Functions. Reporting directly to the Hospitality Manager, the Guest Experience Agent is responsible for executing daily hospitality related operations. This is a hybrid position position including a hands-on guest facing position requiring constant face to face interaction with guests as well as housekeeping. Shifts include weekends and holidays, defined by the anticipated volume needs. You must be present at the front desk and portray professionalism at all times. You must have the ability to maintain your composure during high-pressure situations resulting from business levels and time constraints. You are responsible to coordinate with your team to balance responsibilities between front desk services and daily housekeeping. The Guest Experience Agent’s responsibilities include, but are not limited to, the following duties;

• Best In Class Customer Experience. Above all, you are responsible for ensuring that all customers are shown respect and that they receive exceptional service.
• Take responsibility for the welcoming of customers.
• Administer all operations of the front desk operations including guest phone calls, emails and text messages.
• Monitor all activities of the front desk and ensure compliance to all policies and procedures to maintain exceptional quality of services.
• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
• Respond to complaints with timely resolutions, taking any and all appropriate actions to turn dissatisfied guests into return guests.
• Caring For The Welcome Shack & Laundry Room. The Welcome Shack and laundry room appearance and cleanliness is a responsibility that you share.
• Ensure both spaces are always clean and organized by adhering to the daily opening and closing checklists.
• Inform the Hospitality Manager of any low inventory of products and spa supplies.m
• Answer phone inquiries, direct calls, and provide basic information. Respond to voicemails received immediately.
• Guest Arrival & Departure Experience. You are the face of Bodhi and responsible for welcoming our guests and seeing them off.
• Communicating with overnight guests prior to their arrival to arrange their activities, including wellness appointments, fishing lessons, farm classes, and dining.
• Welcome guests in a friendly and engaging manner, load guest luggage into cart, provide the property and tipi orientations
• Checking guests in and out through our software and answering any questions that arise.
• Perform property and tipi orientations for guests upon arrival.

• Housekeeping
• Responsible for daily turnovers of glamping tipis including wiping down surfaces, changing linens and towels, and restocking coffee station so they are guest ready
• Cleaning and stocking the common areas such as bathrooms, laundry room and Welcome Shack
• Stay caught up on laundry throughout the day and folding clean linens
• Communicating with your team to make sure all housekeeping needs are fulfilled
• Responds timely to guests’ special requests for add ons such as cribs, cots, extra towels, etc.

Skills Required

• Exceptionally strong Guest focus mentality, with the ability to provide an exceptional experience and hospitality for each guest.
• Exercise integrity in all areas of the hospitality operation.
• Exhibit strong written and verbal communication skills.
• Multi-task, prioritize and meet deadlines; provide timely follow up on open issues.
• Handle evening, weekend and holiday responsibilities.
• Take personal accountability in getting the job done.
• Function in a purposeful and professional manner in situations of uncertainty with the demonstrated ability to maintain focus on key priorities and goals.
• Effective problem solving and risk mitigation by offering solutions to address concerns.

Physical Requirements. We are an outdoor business and this has its physical requirements. If you’re looking for a desk job, you’re in the wrong place.

• Withstanding temperatures of 0 degrees to 100 degrees Fahrenheit.
• Moving constantly for extended periods of time (up to 10-12 hours a day).
• Lifting and carrying items weighing up to 75 lbs. for distances of up to 25 ft.

Qualifications

• Front desk experience in a luxury hotel environment is a plus.
• Bachelor's degree in hospitality is a plus, completed or in process.
• Housekeeping experience is a plus.
• Excellent oral and written communication skills.
• Experience in working with property management software / PMS systems is a plus.

What to Expect from Your Work Experience

• A full or part time schedule from May - September that can include holidays and weekends.
• Be part of an awesome team that works hard together to amaze our guests.
• Have the ability to  demonstrate your unique personality & professional passion.
• Continually being challenged with projects and  opportunities.   
• Spending your time in a truly amazing and authentic place.  

Compensation & Benefits. You will be offered the following benefits:

• This is a seasonal part or full time hourly position.
• Being an early team member in a young exciting start up with huge growth potential.
• Complimentary yoga classes & sauna use.
• Employee discounts.

Are You A Good Fit For The Bodhi Team? Energy, Opportunity, and Growth are core to your way of being and are essential to succeed with us.

• You have the Energy to commit to going ‘above and beyond’ on everything you do, it is not the exception. You create success and deliver exceptional results. You expect that hard work is required to do great things.
• You seek Opportunity. You focus on solutions, not problems. You are naturally inquisitive and business focused. You thrive working with diverse teams, and you are deeply committed to our collective success.
• Your Growth is about what you and your team accomplish together, and is limited only by your energy and the opportunity you seek. You thrive on diversity in your work, on learning, and helping others learn as well. You effectively manage multiple tasks or projects on time, and you help your team to do the same.

Equal Opportunity. Bodhi Farms believes it is important to provide equal opportunity employment to all employees and applicants for employment. All decisions are made without regard to race, ethnicity, color, gender, gender identity, gender expression, religion, national origin, marital status, sexual orientation, military status, or any other aspect unrelated to the purposes of this organization. Equal employment opportunity ensures that all personnel actions are taken for job-related reasons in full compliance with all federal, state, and local laws.

Job Types: Full-time, Part-time, Seasonal

Pay: $17.00 - $20.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Bozeman, MT (Required)

Ability to Relocate:

• Bozeman, MT: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $20