What are the responsibilities and job description for the Technical Customer Success Specialist position at Bodhi?
Job Posting : Technical Customer Success Specialist – Bodhi
Location : Fort Lauderdale, Florida (Hybrid)
Type : Full-time
Are you passionate about delivering seamless customer experiences and driving successful technology implementations?
Bodhi is seeking an Technical Customer Success Specialist responsible for overseeing and managing the comprehensive deployment of our innovative solutions at client locations worldwide.
If you’re a detail-oriented problem solver with strong technical expertise and a knack for collaboration, we want to hear from you!
Key Responsibilities
- Project Management : Coordinate and oversee the entire implementation process, ensuring projects are delivered on time and meet Bodhi’s high standards.
- Seamless Customer Experience : Transition clients smoothly from the sales team, gathering all required information to guarantee a cohesive and effortless experience.
- Client Onboarding : Guide clients through onboarding, addressing their specific needs and tailoring solutions to meet their goals.
- Collaboration : Partner with sales, product, and technical teams to align on client requirements and implementation objectives.
- Training and Support : Provide hands-on training to client teams on using Bodhi’s platform and offer ongoing support during the transition phase.
- System Integration : Work with Bodhi Dealers and technical teams to ensure seamless integration of our solutions into client systems, troubleshooting issues as they arise.
- System Setup : Assist clients in configuring and personalizing their Bodhi platform, including setting up the Guest App and customizing the Dashboard to match their preferences.
- Feedback : Collect feedback from clients and implementation teams to refine products and enhance deployment strategies.
- Documentation : Maintain detailed documentation of the implementation
- process to ensure consistent future projects and improve overall efficiency.
Required Skills and Qualifications
Travel
About Bodhi
Bodhi is revolutionizing the hospitality industry with cutting-edge technology solutions designed to enhance operational efficiency and elevate guest experiences. Our innovative platform empowers hotels, resorts, and other hospitality businesses to streamline processes, improve communication, and deliver personalized services at scale.
At Bodhi, we believe in the power of technology to transform hospitality, blending advanced tools with user-friendly designs to meet the unique challenges of the industry. Our mission is to provide solutions that are as dynamic and adaptable as the businesses we serve, ensuring every client has the tools they need to succeed.
Join us in redefining the future of hospitality through innovation, collaboration, and a relentless focus on delivering excellence
How to Apply
If you’re ready to make an impact and join a team that’s transforming hospitality technology, apply now! Send your resume and cover letter to jobs@gobodhi.com.