Director of Operations

Description

The Body Art Alliance (BAA) is at the forefront of innovation, creating the tools and products to better serve our artists. From the first truly wireless tattoo machine, to the groundbreaking novel tattoo parlor on a cruise ship, BAA has cultivated the industry and been the “first of many.” We are dreamers, artists, creatives, innovators and pioneers, driven to propel the body art community across the world.  

We’re here to elevate, empower and take our industry to the next level. Our family of brands will continue to be led by their day one founders and continue to create and oversee our innovative product lines. While we are better united, our brands will always have that special touch that makes them unique. Our new partnership will allow us to create, design and manufacture products, create best-in-class educational content that transcends, and have a direct social impact in the communities we serve.  

The Body Art Alliance welcomes you home! Discover all that we offer and join our winning team. 

About The Role:

The Director of Operations of Distribution is responsible for overseeing the end-to-end distribution, logistics, and operational efficiency of PainfulPleasures. This role ensures seamless supply chain execution, optimal inventory management, and warehouse efficiency to drive cost savings, productivity, and customer satisfaction. The ideal candidate has a track record of implementing warehouse automation, lean operational strategies, and process optimization to maximize throughput and efficiency.

Supervisory Responsibilities: 

• Directly supervise warehouse managers, and operational staff, ensuring accountability for performance and efficiency. 

• Lead hiring, training, and performance management for all warehouse, logistics, and distribution employees. 

• Develop and mentor supervisors and frontline managers, fostering leadership growth and succession planning. 

• Conduct regular performance reviews, provide coaching, and implement training programs to enhance team skills and effectiveness. 

• Ensure compliance with company policies, safety regulations, and standard operating procedures (SOPs). 

• Foster a culture of safety, efficiency, and continuous improvement.  

Key Responsibilities:

Warehouse Optimization & Efficiency 

• Design and implement lean warehousing principles to reduce waste, improve space utilization, and enhance workflow efficiency. 

• Optimize warehouse layout and slotting strategies to improve picking efficiency and reduce order processing time. 

• Oversee cycle counting and real-time inventory tracking to maintain high inventory accuracy and minimize shrinkage. 

Distribution & Logistics Management 

• Oversee daily distribution center operations, ensuring timely and accurate order fulfillment. 

• Develop and implement transportation and logistics strategies to minimize costs and improve delivery times. 

• Establish and monitor key performance indicators (KPIs) such as order accuracy, on-time shipping, and warehouse productivity. 

• Ensure compliance with all regulatory, safety, and operational standards in distribution and logistics. 

Process Improvement & Technology Integration 

• Leverage warehouse management systems (WMS) and enterprise resource planning (ERP) software to streamline operations. 

• Identify and execute cost-saving initiatives through technology enhancements and process automation. 

• Implement data-driven decision-making through real-time analytics and reporting dashboards. 

• Develop and enforce standard operating procedures (SOPs) for all warehouse and distribution activities. 

Financial & Budget Oversight 

• Manage distribution and warehouse operations budgets, optimizing costs while maintaining service excellence. 

• Analyze operational expenses and implement strategies to reduce cost-per-order and labor costs. 

• Identify opportunities for process automation and capital investment to drive long-term savings. 

• Other duties as assigned 

Qualifications:

• Education: Bachelor's degree in Supply Chain Management, Business, Operations, or a related field (MBA preferred). 

• Experience: 7 years in warehouse, distribution, logistics, or operations leadership roles. 

WHAT'S IN IT FOR YOU?

We are constantly adapting to provide our employees with an optimal workplace. We believe that your work should be engaging and rewarding. Below are just a few of the benefits to our employees:  

• Medical, dental and vision offerings 
• Company paid Long-term Disability
• 401(K) employer match up to 4%!
• 100% employer paid life insurance
• Paid time off in addition to paid holidays  
• Tuition Reimbursement
• Wellness Programs
• Employee Referral Program

OTHER THINGS TO KNOW ABOUT THE JOB

• Location: Hanover, MD
• Reports to: SVP of Operations

At Body Art Alliance, we don’t just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and the community we serve. BAA is proud to be an equal opportunity employer.  We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Qualifications

SKILLS:

• Experience managing cost reduction projects
• Strong collaboration, influencing, and execution skills; ability to work cross-functionally

• Results-oriented Strong analytical skills and strong working knowledge of data analysis
• Proven ability to plan and manage operational process for maximum efficiency and productivity
• Proven ability to set strategy and lead a large diverse team
• Exceptional communication skills (written and verbal); leading and presenting complex materials for various audiences.
• Good understanding of regulatory requirements for operating plants
• Strong aptitude for root cause analysis and troubleshooting operational issues
• Proficient with Microsoft Office applications and computer technology

• High level of urgency
• Experience working within ISO 13485 certified QMS is a plus

KEY PERFORMANCE INDICATORS (KPI):

• Establish and develop SOPs for JCD Production and R&D in order to establish KPIs for the JCD Production, Quality & R&D teams.
• Establish clear, consistent, and measurable standards for the quality department including but not limited to First Pass Yield, Rework, and Scrap.
• Establish clear, consistent, and measurable standards for the operations department including but not limited to capacity utilization, overall equipment effectiveness, and standard operating efficiency.
• Develop the R&D team with a clear structure, roles & responsibilities. Establish new processes that focus on improvement of current inks, in addition to ideation of future tattoo and permanent makeup inks.
• Lead the implementation of and achieve ISO 134185 certification in the new JCD facility by end of 2021.
• Work closely with IPR to establish a production schedule to achieve 1-week delivery time for IPR customers by July 2021.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Bachelors degree Chemical Engineering preferred; Chemistry and/or Mechanical Engineering.
• 10 - 15 years of chemical manufacturing industry experience with a strong working knowledge of all production elements of ERP manufacturing systems.
• Must have 5 years of management level experience
• Must have experience with chemical manufacturing / production, both batch and continuous operations.

PHYSICAL REQUIREMENTS:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 25 pounds if needed.