What are the responsibilities and job description for the NeoMetal Sales Assistant position at BODY ART ALLIANCE?
Job Details
Description
Who is NeoMetal?
NeoMetal is the manufacturer of the original threadless body jewelry, used and loved by professional piercers around the world. All our jewelry is precision machined in the US out of solid implant-grade titanium and features only the highest quality cubic zirconia and other synthetic gems. We aim to empower our clients, and their customers, to be fiercely themselves, armed with the knowledge that they invested in quality. At the core of our brand is a deep respect and appreciation for the piercing industry. Piercers are not just our customers; they are our inspiration.
At NeoMetal we’re not afraid to do things our own way, to be a little bit nerdy, and to have fun. Innovation and unique solutions drive us forward, and the piercing industry is our guide. It is our mission to manufacture the highest quality threadless jewelry on the market while remaining focused on accessibility, best in class pricing, and fast shipping times. We’ve come a long way since our founding in 1997 and we are delighted and honored that a small family business, that started in a tiny room, has had such a lasting impact on an industry with similar roots.
Let’s talk about the role!
The Sales Assistant is responsible for supporting our sales staff by providing administrative, clerical, and customer support. Follows up with customers, completes orders, and processes sales leads.
Responsibilities:
- Answers and transfers phone calls, screening when necessary.
- Provides product, promotion, and pricing information by clarifying customer requests, selecting appropriate information, forwarding information, and answering questions.
- Maintains customer databases by inputting customer profiles and updates, preparing and distributing monthly reports
- Direct sales leads to appropriate sales team member.
- Answers questions about product.
- Responds to emails, phone calls, and other forms of correspondence.
- Explain promotional offers.
- Make PowerPoint presentations for sales staff.
- Organize events, conferences, and other meetings including travel arrangements.
- Ensure all customer information is accurate.
- Maintains polite and professional communication via phone, e-mail, and mail.
- Retrieves information as requested from records, email, minutes, and other related documents; prepares written summaries of data when needed.
- Prepares agendas and schedules for meetings.
- Records and distributes minutes or other records for meetings.
- Maintains office supplies and coordinates maintenance of office equipment.
- Performs other related duties as assigned.
Skills for Success:
- Excellent organizational skills and attention to detail.
- Excellent verbal and written communications skills, active listener.
- Critical thinking
- Ability to work under pressure, multi-task and meet deadlines.
- Solid understanding of clerical procedures and systems, such as recordkeeping and filing.
- Strong interpersonal skills and customer service skills.
- Ability to respond to problems with a calm, courteous, helpful manner and attitude.
- Proficient with Microsoft Office Suite or related software.
- NetSuite, ERP or CRM experience helpful.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Three to five years of experience in an administrative role.
- Ability to support multiple projects simultaneously
Qualifications
