Patient Care Coordinator - Physical Therapy Office

Overview: The Patient Care Coordinator plays a crucial role in ensuring the smooth and efficient delivery of healthcare services to patients. They serve as a liaison between patients, healthcare providers, and administrative staff, coordinating various aspects of patient care to optimize patient satisfaction and outcomes.

Responsibilities:

1. Patient Communication and Support:
   • Interact with patients in-person, over the phone, or via email to schedule appointments, answer inquiries, and provide assistance.
   • Educate patients on medical procedures, treatment plans, and follow-up care instructions.
   • Address patient concerns, complaints, or issues promptly and effectively, ensuring a high level of patient satisfaction.
2. Appointment Scheduling and Coordination:
   • Manage appointment schedules for healthcare providers.
   • Coordinate with patients and healthcare staff to schedule diagnostic tests, surgeries, and consultations.
   • Ensure proper documentation of appointments and follow-up activities in electronic medical records (EMR) systems.
3. Insurance Verification and Billing:
   • Verify patients' insurance coverage and eligibility prior to appointments.
   • Assist patients with insurance-related inquiries, claims processing, and billing issues.
   • Collaborate with insurance companies and billing departments to resolve billing discrepancies and facilitate payment processing.
4. Medical Records Management:
   • Maintain accurate and up-to-date patient records, including personal information, medical history, and treatment plans.
   • Ensure compliance with healthcare regulations and patient confidentiality guidelines (e.g., HIPAA).
   • Facilitate the transfer of medical records between healthcare providers as needed.
5. Care Coordination and Referrals:
   • Collaborate with healthcare professionals to coordinate patient care across multiple specialties and settings.
     
   • Monitor patient progress and follow-up on referrals to ensure timely and appropriate care delivery.
6. Patient Education and Advocacy:
   • Provide patients with resources and information to promote health literacy and self-management of medical conditions.
   • Advocate for patients' needs and preferences within the healthcare system, ensuring they receive comprehensive and personalized care.

Qualifications:

• Bachelor's degree in healthcare administration, nursing, or related field preferred.
• Previous experience in healthcare administration, patient services, or customer service roles.
• Proficiency in medical terminology and EMR systems
• Strong communication, interpersonal, and organizational skills.
• Ability to multitask, prioritize responsibilities, and work effectively in a fast-paced environment.
• Compassion, empathy, and a patient-centered approach to care delivery.

** We will train and mentor the right candidate**

Benefits: Medical, dental, vision insurance, 401K, Paid Time off

Hours: 11 am to 7 pm Monday to Friday