What are the responsibilities and job description for the Guest Service Agent position at BODY of Santa Fe?
Job Overview
We are seeking a dedicated and enthusiastic Guest Service representative to join our team. As the first point of contact for our guests, you will play a crucial role in ensuring a welcoming and seamless experience. This position requires strong communication skills, attention to detail, and a passion for customer service. The ideal candidate will thrive in a fast-paced environment and possess the ability to handle guest inquiries and concerns with professionalism.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage front desk operations, including check-in and check-out procedures.
- Perform night audit duties as required, ensuring accuracy in all transactions.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Book appointments and work closely with our MindBody system.
- Be an excellent enthusiastic sales person for our boutique.
- Maintain guest relations by addressing concerns promptly and effectively.
- Operate phone systems to manage incoming calls and assist guests with requests.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist with administrative tasks related to reservations and billing as needed.
- Uphold hotel policies and procedures while maintaining a high level of hospitality.
Experience
- Previous experience in front desk operations or guest services within the hotel industry is preferred.
- Familiarity with hospitality management software is an advantage.
- Bilingual skills are highly desirable to enhance communication with diverse guests.
- Strong customer service skills with the ability to resolve conflicts amicably.
- Knowledge of night audit processes is beneficial but not mandatory.
- A background in hotel management or related fields is a plus.
Join us in creating memorable experiences for our guests while working in a dynamic team environment!
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: No more than 40 per week
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Evening shift
- Holidays
- Morning shift
Experience:
- guest services: 1 year (Preferred)
Ability to Commute:
- Santa Fe, NM 87505 (Required)
Ability to Relocate:
- Santa Fe, NM 87505: Relocate before starting work (Required)
Work Location: In person
Salary : $18