What are the responsibilities and job description for the Customer Service Respresentative position at BodyHealth?
BodyHealth is a rapidly growing Nutritional Supplement company based in Dunedin Florida!
In customer service, our Customer Service Representatives are split into two groups. There is Customer Delight who help with customers on the phone and Customer Engagement who help customers that chat, comment, like or otherwise engage with us on Facebook, Facebook ads, Instagram or other social media platforms. We engage with everybody! And because we have been growing so much, there are more and more customers to help.
The right candidate for this position will already have an interest in areas such as nutrition, physical health, exercise, or related subjects, aligning with the passions and activities of our customers whom we support through our products. This role requires an individual who is comfortable handling a high volume of phone calls, similar to a call center, though it is not a traditional call center role. Strong communication skills and confidence on the phone are essential for success in this position.
The training period for this role is 2-3 weeks due to the large amount of product knowledge there is to learn, so it is vital that you enjoy learning new things about nutrition and health.
Reports to
This position would report directly to the Customer Service Manager.
What you will be responsible for
- Answering incoming calls.
- Checking on shipping status of orders and relaying that information to customers.
- Answering questions about our products, often requiring detailed product knowledge.
- Helping customers to process orders on our website.
- Provide helpful and friendly answers to customer questions.
- Help with returns or customer service issues.
- Coordinate with sales and the warehouse teams to solve customer issues.
Who you are
Physical Requirements
Pay and benefits
Expected hours : 40 per week
Salary : $18
