Lead Retail Training

Company Description

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands. At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

Position Overview

The Retail Training Lead at Ralph Lauren is committed to elevating the skills and knowledge of our retail team through comprehensive product training and exceptional selling and service techniques. This role is essential in fostering a culture of continuous learning and development, ensuring that every team member is equipped to deliver an unparalleled customer experience. By designing and implementing innovative training programs, the Retail Training Lead will enhance product knowledge, refine selling strategies, and promote service excellence, ultimately contributing to the overall success and prestige of the Ralph Lauren brand.

Essential Duties & Responsibilities

Training Program Development & Delivery:

• Design and implement comprehensive training programs focused on product knowledge, selling techniques, and customer service that connects to the overall retail strategy, key performance indicators and financial results.
• Develop training materials, including manuals, videos, and presentations.
• Create e-learning modules and manage the Learning Management System (LMS).
• Reviewing existing training programs, recommending/implementing enhancements, or modifications to improve engagement, learning, and retention, and/or to meet the changing needs of clientele.
• Develop strong relationships with key stakeholders to understand their needs and collaborate on best practices for learning and development.
• Ensure clear and timely communication on all retail training programs. Evaluation and Improvement
• Researching new training supplies and materials that can enhance our training procedures while providing value to employees.
• Identifying future training needs and creating a curriculum to facilitate training.
• Coordinate with external training providers as needed. Compliance and Best Practices:
• Follow up regularly with the store leadership to ensure guidelines are being followed.
• Ensure compliance with company policies and procedures.
• Manage training budgets and resources.
• Stay up to date with industry trends and best practices in retail training.
• Foster a positive and inclusive training environment.
  
  

Experience, Skills & Knowledge

• 7 years of experience in Retail Training or a related field.
• Excellent project management skills, including planning, execution, and follow-up.
• Ability to translate business strategy into instructional design.
• Strong understanding of field retail training needs within the Retail industry.
• Exceptional communication skills (listening, written, verbal, facilitation) with the ability to interact with all levels of management.
• Proven ability to write and edit diverse types of communications effectively.
• Strong analytical, conceptual, and technical skills; adept at understanding systems and reporting.
• Proficient in navigating multiple systems and varying levels of technology.
• Excellent organizational and time management skills, capable of handling multiple demands and competing priorities.
• Strong sense of urgency with the ability to work independently and make well-thought-out recommendations.
• Ability to identify business improvement opportunities through communications, bringing both creative and practical ideas.
• Regularly measure the effectiveness of communication channels to maximize resources.
• Demonstrated resourcefulness, creativity, and time management under multiple demands and challenging deadlines.
• Proven ability to create effective partnerships with both retail field and corporate partners.
• Experience in building credibility across business partners.
• Previous experience in Corporate Store Operations and in-store Retail Work.
• Ability to manage end-to-end projects and work various hours depending on project scope and needs.
• Proficiency in Microsoft Office (Excel, Word, Access, Outlook) and Adobe Suite (InDesign).
• Experience with Learning Management Systems (LMS) and e-learning software.
• Ability to travel to various retail locations.
• Flexibility to work evenings and weekends as needed. Preferred Skills:
• Additional language proficiency
• Experience with instructional design and adult learning principles.
• Certification in training and development (e.g., CPLP, TTT).