What are the responsibilities and job description for the Service Advisor position at Boggus Tipton Motors?
Service Advisor – Automotive
We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.
Job Responsibilities
- Greet service department customers promptly and courteously—attitude is everything!
- Listen to customers and clearly translate repair needs to techs
- Upsell additional services using low pressure, high integrity methods
- Provide accurate repair/maintenance estimates
- Adhere to policies on vehicle care and operation
- Follow up on each repair and keep customers informed of progress
- Sell and manage extended warranties
- Inspect repair quality and ensure all work is complete
- Notify customers when vehicles are ready for pick up
- Review and explain repairs and associated costs with customers
- Handle minor customer concerns and complaints
- Keep Service Manager informed of all problems and potential problems
- Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards
Education and/or Experience
High school diploma or GED (general equivalency diploma); or 1 to 3 months related experience and/or training; or equivalent combination of education and experience.
Certificates, Licenses, Registrations
Valid Texas Driver's License
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Paid Vacation
- We offer Healthcare benefits for our employees
- Vision & Dental Insurance
- 401k retirement plan
- Employee discounts for vehicle purchases and repairs
About us
Join a Winning Team at Boggus Tipton Chrysler Dodge Jeep Ram!
Located in Brownsville, TX Boggus Tipton Motors is proud to be one of the premier dealerships in the Rio Grande Valley. If you are looking for a company that offers job stability with great income potential along with excellent employee benefits and values a healthy work-life balance you don’t need to look any further. We offer ongoing training programs and the opportunity for career advancement. We are always looking for individuals with the desire to do their best to join our amazing organization. We’re thrilled to announce that we’re under new ownership with a renewed commitment to our customers. We’ve been your local home for these great vehicles for some time now, and our new owners look forward to continuing to serve Texas drivers with brand-new and pre-owned vehicles for a long time to come.