Integration Engineer

We at Bohemia Interactive Simulations are a well-established company specializing in the development of world-leading, game-based military simulations for major NATO powers and their allies. Our mission is to advance the industry by leveraging the latest technologies and trends, including whole-world simulation, virtual reality, motion tracking, and AI.

We are seeking an Integration Engineer to serve as a key link between our technology and its users. This person should be based in the Continental United States. The IE provides technology demonstrations and capability overviews to potential customers, as well as on-site support with existing customers to help reach their goals. The IE is expected to find and report bugs in BISim’s software, as well as relay feedback from customers to internal BISim stakeholders. In some cases, the IE would be expected to build prototypes or conduct limited integration projects.  

The IE represents BISim to our customers. They are expected to become experts with our products, creatively help customers leverage our products and communicate effectively. The IE reaches back within the BISim organization for support when required. 

The IE also represents our customers to BISim itself. They support program management and product development by gathering and verifying customer requirements, investigating bugs, communicating customer use cases and product limitations, and advocating for the needs of our users.

This position is a junior or entry level position. This role would be paired with more experienced IE’s, to support customer needs. Eventually, then with more experience and demonstrated progress, the IE would work on other cross-functional teams. 

Key Areas of Responsibility:

• Ability to obtain a secret clearance or higher.
• Understand and master the gambit of BISim products, in order to understand customer use cases
• Work with BISim Project Managers, Business developers, and stakeholders to successfully deliver BISim projects and/or demonstrations to our customers, including preparation and execution of formal acceptance events
• Perform product demonstrations/reviews and facilitating Product Manager input and approvals
• Work with internal stakeholders and external customers to provide solutions to problems relating to the integration of BISim’s products with third party or bespoke equipment
• Work on-site at customer facilities, including occasional travel to remote sites
• Train end-users on how to use BISim software, demonstrating best-practices
• Build and maintain customer relationships by helping identify and solve their problems
• Diagnose and debug technical issues and track them in JIRA
• Coordinate lab operations such as running training events, installing software updates, or troubleshooting
• Support the Project Manager in identifying and/or clarifying customer requirements, and working with the development team to turn them into backlog items
• Verifying and validating project requirements, including assisting QA with the development of Acceptance Test Procedures (ATP) to demonstrate compliance to project requirements and customer use cases
• Provide Software demonstrations to potential customers
• Support trade shows
• Provide “First Touch” calls with potential customers
• Support building prototypes for customers to showcase capabilities

Objectives:

• Fosters healthy and trusting relationships with customers. Understands and represents the customer to internal BISim stakeholders.
• Provide the Sales organization and our customers with strong, current and demonstrable technical expertise on BISim’s products. A BISim product “power user” with the skills and knowledge to troubleshoot and provide integration expertise for our customers.
• Demonstrates strategic thinking, Identifying and relaying potential risks and opportunities for BISim to internal stakeholders (Sales, Engineering, Product Management, PMO etc.).
• Constantly innovating technical and demonstrable skills. Involved with other BISim’s Engineering and Support teams (sprint reviews, other projects, etc) and masters of “managing chaos.”
• Constantly reporting and documenting via appropriate means to relevant BISim stakeholders.
• Possess a broad understanding of the Defence, simulation and training industry and domain, from both a user and external/third-party technology perspective.

Skills:

• Basic understanding of military ground force TTPs
• “Power user” knowledge of Windows OS (eg ability to write .bat files)
• Experience with military simulations (live, virtual, or constructive) and/or milsim gaming
• Demonstrated public speaking and product presentation skills
• Highly organized, able to manage time and tasks effectively
• Excellent communicator

Education and Experience:

• Associate’s Degree or equivalent work experience
• Understanding of military simulations (live/virtual/constructive/gaming)
• Game design/development in any role
• Use of issue-tracking software for formal bug reporting

Additional Attributes:

• Quick thinking
• Excellent communicator
• Demonstrable passion
• Ability to work in a fast-paced environment 
• Attention to detail
• Willingness and ability to document
• Travel will be required for this position.