Executive Housekeeper

An inspiring career awaits you!  The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired!

Grand Performers may enjoy a range of benefits, including:

• Marriott Employee Discounts Worldwide
• Competitive Wage & Discretionary Bonus Program
• Medical, Dental, Vision Insurance
• Company-Sponsored Life Insurance
• Short & Long-Term Disability Insurance
• Tuition Reimbursement Program
• 401(K) with Discretionary Company Matching Contributions
• Employee Assistance Program

The overall objective and purpose of the Executive Housekeeper are to direct the daily operations of Housekeeping and Laundry to ensure clean, orderly, and attractive conditions of the hotel.  The incumbent is responsible for completing inspections and holds Grand Performers accountable for high cleanliness standards, as well as ensuring guest and Grand Performer satisfaction while maintaining the operating budget. They are to provide inspiring and strategic leadership while directing the activities of the Housekeeping Department in support of the mission, core values, standards, and goals established by the company.

Primary areas of responsibility include, but are not limited to the following:

• Oversee the operations of the Housekeeping department, ensuring the implementation and execution of KQA and BSA standards
• Provide hands-on training and continuous coaching to subordinates, supervising and directing the execution of service-related tasks to ensure the efficient and professional operation of the Housekeeping department
• Plans work schedules to ensure adequate service
• Inspects and evaluates the physical condition of all areas of the hotel. Submits to management recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space.
• Periodically inventories supplies and equipment
• Investigates new and improved cleaning instruments and methods
• Supports and supervisors an effective inspection program for all guestrooms and public space
• Responsible for the department budget and expense control.
• Conduct monthly meetings with subordinates to proactively solve problems, respond to questions and create a positive productive work environment
• Train, mentor, and develop Grand Performers to the standards of a world-class property and intuitive service experience.  Assist in developing leaders and bench strength through the implementation of the Job Coach program
• Have a thorough knowledge of the product, including room types, amenities, services, and brand standards

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent.

• Strategic business leader - Works strategically to devise plans in alignment with organizational goals.
• Cultivates engagement - Builds loyalty to the company and not to themselves. Proven ability to host/facilitate effective meetings, motivate teams to produce results with tight timeframes while simultaneously managing several projects.
• Generates alignment - Ensures proper time and effort is spent to build high-level performance and consistency throughout collection.
• Leads with courage - Provides a culture of accountability.
• Execution of plans - Utilizes our systems, tools, and resources to accomplish results and achieve goals
• Advanced level of written, verbal, and interpersonal communication skills.
• Ability to implement and uphold service standards
• Ability to prioritize and organize work assignments
• Ability to work well in stressful, high-pressure situations
• Comprehensive knowledge of a safe work environment

• Bachelor’s degree in Business or related training equivalent – required
• 3 years of relevant work experience in similar scope and title – required
• Experience within luxury brand/markets – required

Supervisory and leadership responsibilities include achieving results through providing direction and accountability of the following Grand Performers within the culture and policies established by the Kessler Collection. 

• Housekeeping Manager

The work environment/conditions described herein are representative of those that an incumbent may experience.

• Must be comfortable working in a shared space, with constant noise, without the use of a private office.
• Must be able to cope with frequent changing priorities and deadlines with a high degree of optimism, professionalism & collaboration.
• Schedules may vary from week to week based on business demands in excess of 40 hours with or without notice.

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. 

• While performing the duties of this job, the incumbent is regularly required to move 10lbs on a daily basis.
• Push, pull, and lift up to 50lbs on a weekly basis.
• While performing the duties of this job, the incumbent is regularly required to travel by foot, car, bus,  airplane, or other means of transportation which require sitting, waiting and standing for long and short periods of time.