Patient Access Representative

Bois Forte Band of Chippewa
5344 Lakeshore Drive Nett Lake MN, 55772 218-757-3261/1-800-221-8129

PATIENT ACCESS REPRESENTATIVE (2 POSITIONS)

Opens: March 26, 2025
Closes: April 9, 2025

Department: Health & Human Services Reports to (title): Business Office/Purchase Referred Care
Manager

Job Code: N-8 Job Location: Bois Forte Health Services- Nett Lake

Pay Range: Min: $15.15 Mid: $18.94 Max: $22.72 Supervises: None

Hours/week: 40 Classification: Nonexempt

Type of Position: Full Time Effective Date: 03/24/2025

Indian Child Protection
Background:

No Revised Date: 03/24/2025

Telecommute: No

PERFORMANCE EXPECTATIONS

In performance of their respective tasks and duties all employees of Bois Forte Band of Chippewa are expected to conform to the
following:

• Uphold all principles of confidentiality to the fullest extent.

• Adhere to all professional and ethical behavior standards of the tribal government (may also be referred to as “Band”).

• Interact in an honest, trustworthy, and respectful manner with employees, community, visitors, and vendors.

• Comply with Bois Forte Band of Chippewa policies and procedures.

• Display respect and understanding of Bois Forte Band of Chippewa traditions and values.

POSITION PURPOSE

The Patient Access Representative will perform front desk reception duties for various Health & Human Services departments
including medical, dental, behavioral health, physical therapy.

ESSENTIAL DUTIES, FUNCTIONS, & RESPONSIBILITIES

1. Interview patients to obtain complete demographic details.

2. Coordinate provider scheduling.

3. Obtain copies of insurance cards and other forms of identification, updates patient information as needed in computer

system.

4. Have a working knowledge of medical and dental insurance and be able to verify for billing purposes.

5. Interact positively and in a caring manner with patients, co-workers and others to provide a high level of customer

service.

6. Answer incoming phone calls and routes calls as necessary.

7. Schedule appointments for medical, dental, behavioral health, and physical therapy.

8. Display a positive and professional manner in promptly responding to all requests, complaints, and problems.

9. Sort and date stamp incoming mail on a daily basis.

10. Check patients in for appointments for medical, dental, behavioral health, and physical therapy.

11. Learn and adhere to the clinic format and policies pertaining to patient scheduling.

PATIENT ACCESS REPRESENTATIVE

12. Master EPIC data entry program and assist in entering patient information.
13. As an employee of the Bois Forte Reservation, will follow the Bois Forte Procurement Policy and any other applicable

procurement requirements when obtaining goods and/or services for the Bois Forte Band of Chippewa.

MINIMUM MANDATORY QUALIFICATIONS

Experience: • Three years of experience in a medical or related field.

• Customer service training or experience.

Education: • High School Diploma or GED.

License/Certification: • None.

Mandatory Knowledge,
Skills, Abilities and
Other Qualifications:

• Must be knowledgeable and strictly adhere to the Data Privacy Act and HIPAA regulations.

• Must have a strong work ethic, maintain proper attendance, be dependable and on time,

• Must have strong organizational skills.

• Ability to handle emergent, stressful, or difficult situations and/or individuals.

• Must be willing to a limited amount of travel, attend trainings, and work in Nett Lake or

• Provide exemplary customer service to patients, providers, and other staff members working

• Must be able to follow policies and procedures of program and tribal governments.

• Must be self-motivated, adaptable to changes and able to work independently as well as

• Excellent communication skills, both verbal and written, are required.

• Excellent customer service skills.

• Ability to multi-task.

• Able to effectively communicate with the public, visitors, and other delegates.

• Basic operation of a workstation (turning on/off, knowledge of basic functions and

• Knowledge of Microsoft Office Suite (Word, Excel, etc.), internet software and appropriate

• Ability to perform other duties as assigned.

• A record of satisfactory performance in all prior and current employment as evidenced by

PREFERRED QUALIFICATIONS

• Medical Administrative Assistant degree.
  

WORK ENVIRONMENT

Work environment: The work environment characteristics described here are representative to those an employee
encounters while performing the primary functions of this job. Normal office conditions exist, and the
noise level in the work environment can vary from low to moderate. Limited overnight travel may be
required from time to time.

Physical demands: The physical demands described here are representative of those that must be met by an employee to
successfully perform the primary functions of this job. While performing the duties of this job, the
employee may be required to frequently stand, walk, sit, bend, twist, talk, hear and perform repetitive
motions. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in
transport vehicles. The employee must occasionally lift and/or move up to 40 pounds. Specific vision

PATIENT ACCESS REPRESENTATIVE

abilities required by this job include reading, distance, computer, and color vision. Talking and hearing
are essential to communicate with the community, visitors, employees, and vendors.

Mental demands: There are a number of deadlines associated with this position. The employee must be able to handle
frequent interruptions and must also multi-task and interact with a wider variety of people on various
and, at times, complicated issues.

TRIBAL AND INDIAN PREFERENCE

The Bois Forte Band of Chippewa has implemented a Tribal and Indian Preference in Employment Policy. Pursuant to this Policy,
applicants who possess the knowledge, skills, and abilities required by this position, and who are enrolled members of the Bois
Forte Band of Chippewa Tribe will be given primary preference in hiring and employment for this position. Members of other
federally recognized Indian tribes will be given secondary preference for hiring and employment after providing proof of tribal
membership. Tribal and Indian preference is integrated into the interview and scoring process for candidates for job positions.

OTHER

Confidentiality: All employees must uphold all principles of confidentiality to the fullest extent. This position may
have access to sensitive information and a breach of these principles will be grounds for immediate
termination.

Background
Investigation:

This position may be subject to a criminal history background check, a suitability background check
and/or a Fair Credit Reporting Act (FCRA) check. In addition, some positions are subject to a 101-630
background check in an effort to ensure compliance with Public Law 101-630 “Indian Child Protection
and Family Violence Prevention Act.” Candidates must be able to successfully pass all required
background checks to qualify for this position.

Drug Screening: All applicants must successfully pass a pre-employment drug screening prior to beginning
employment and will be subject to random drug testing.

PRE-EMPLOYMENT DRUG TESTING APPLIES. INDIAN PREFERENCE WILL APPLY. UPON PRESENTATION OF DD-214
WHICH REFLECTS HONORABLE DISCHARGE, APPLICANTS WILL RECEIVE VETERAN’S PREFERENCE POINTS. Please visit
our website at www.boisforte.com to complete an application. Applications are accepted via: Fax, Email, U.S. Mail, and
In Person. Submit applications to: Human Resources Specialist 5344 Lakeshore Drive, Nett Lake, MN 55772, Fax: 218-
757-6781, hrgeneralist@boisforte-nsn.gov Applications received after the closing date will not be accepted.