What are the responsibilities and job description for the HR Services Representative position at Boise Cascade default?
Responsibilities
- Primary point of contact for associate and HR questions on multiple topics, primarily benefits administration and HR or payroll services.
- Identify customers’ needs, clarify information and provide solutions, creates HRIS system tickets and routes cases to internal teams.
- Educates customers using knowledge of available resources, benefits and options.
- Delivers a variety of benefit/HR presentations, including new employee orientations, open enrollment and/or other trainings as needed.
- Handles escalated calls with minimal assistance.
- Must be aware of federal regulations to assure compliance of all plans.
- Ability to cross-train and learn other processes and functions welcomed.
- Our benefit plans include healthcare, insurance, 401(K), short and long-term disability programs. HR programs include FMLA, wellness, employee assistance, service awards and other offerings.
Qualifications
- High School Diploma or 1 years in HR or benefits environment.
- Experience using an HRIS system, Microsoft Office, Teams, and other software.
- Experience answering a business telephone and responding to electronic customer inquiries.
- Ability to deliver presentations or training.
- Clear communication and prior experience handling complaints and upset individuals in a business setting.
- Detail and process oriented with excellent communication, customer service, analytical and problem-solving skills.
- Bilingual language skills a plus.
- HR Certification preferred.
