What are the responsibilities and job description for the Head of / Director of Ticket Sales and Service position at Boise Pro Soccer?
Boise Pro Soccer
Head of / Director of Ticket Sales and Service
Head of / Director of Ticket Sales and Service
COMPANY INFORMATION:
Boise Pro Soccer is one of two expansion teams that will begin play in March 2026 in USL League One, bringing the league to 16 total teams. Our women's USL Super League will kick off Fall 2027. USL Championship, USL League One and USL Super League make the USL the largest professional men’s and women's soccer league in the United States. Boise Pro Soccer will play their home matches at the newly, redeveloped Stadium at Expo Idaho. The newly announced Sports Park at Expo Idaho will be one of the premier soccer and multi-use sports complexes in all of North America.
JOB DESCRIPTION
The Director of Ticket Sales and Service is responsible for leading the team's Season Ticket Membership Sales and Group Sales efforts. This role will collaborate with the Club CEO and Co-founder & Chief Data Officer to set and achieve all departmental sales goals. This position will be responsible for planning and executing all sales campaigns to hit targets and report analysis to senior management. This role is responsible for collaborating with multiple departments to set plans in place that achieve established ticketing revenue goals.
This will be a full-time opportunity. This role will require you to live in Boise, Idaho or the surrounding area.
ESSENTIAL FUNCTIONS
- Develop and implement annual business plans and strategies for the membership sales (B2B, Consumer & Full Season Equivalents) and group sales departments to ensure sales goals are achieved or exceeded.
- Establish ticket sales performance objectives and revenue targets. Develop an effective tracking program to ensure team members are successfully meeting their annual goals. Set and review performance objectives and revenue targets.
- Plan and execute Season Ticket Membership sales campaigns including annual FSE launch, Mini Plans, Flex Vouchers, and more through sales/prospecting events, in arena prospecting, lead distribution and sales technology utilization.
- Oversee Group Sales strategies, including group category sales, theme nights, promotions, ticket pack sales, group asset management, VIP/premium group sales, super group and distribution programs, game to game group target strategy, and other group sales initiatives.
- Direct management/oversight of Sales Executives (Group Sales, B2B, FSE) by directing tasks and projects, coaching, motivating, and mentoring the entire staff on Ticket Sales initiatives.
- Work cross-functionally with departments (Analytics, Ticket Operations, Marketing, Game Presentation, Events, Sales, Global Partnerships, PR, Arena Guest Services, Security) to seamlessly execute and grow ticket sales business opportunities.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
- The Head of / Director of Ticket Sales and Service must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skill and abilities:
- Ability to construct business plans from scratch and execute on the plan
- Ability to inspire, lead and manage employees
- Highly organized, resourceful, detailed-oriented, quick learner and time management skills
- Ability to prioritize and delegate workload and solve problems efficiently and quickly
- Exceptional guest and client service capabilities
- Ability to multitask in a fast paced and high pressure environment
- Ability to professionally handle highly sensitive and confidential information
- Ability to professionally communicate and interact with all levels of management
- Ability to read, listen and communicate effectively in English, both verbally and in writing
- Proficient in Microsoft Office or G-Suite, with a focus on Word (Docs), Excel (Sheets) and PowerPoint (Slides)
- Quality presentation skills – ability to create, analyze, interpret, and present reports and correspondence
- Knowledge in vivenu, TicketMaster, Paciolan or other ticket software preferred
- Background in Professional Sports/Entertainment industry preferred
- Bilingual (English & Spanish) a plus
QUALIFICATION STANDARDS
Education:
- BA/BS Degree (4-year) (Advanced Degree Preferred) in related field
Experience:
- A minimum of 6-8 years of related work experience
- Major or Minor professional league group sales experience highly preferred
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
