Assistant General Manager

Key Responsibilities:1. Operational Support:

• Assist the General Manager in overseeing daily operations of the restaurant to ensure smooth and efficient service.
• Ensure the restaurant is operating at optimal performance, including food preparation, quality, and customer service.
• Monitor restaurant processes to ensure compliance with health, safety, and sanitation regulations.
• Conduct regular inspections of the restaurant to ensure cleanliness and proper food handling at all times.
• Assist with inventory management and ensure stock is ordered and maintained properly, minimizing waste and spoilage.
• Supervise opening and closing procedures, including cash handling, security, and closing duties.

2. Staff Supervision & Training:

• Help recruit, hire, and train new staff, ensuring they understand Bojangles’ standards and procedures.
• Supervise and support staff during shifts to maintain high service standards and operational efficiency.
• Assist with the development and training of staff, including providing guidance and feedback on performance.
• Ensure employees are adhering to company policies and provide assistance in addressing disciplinary actions if needed.
• Manage and evaluate employee performance, providing regular feedback and performance reviews to ensure continuous improvement.

3. Customer Service Excellence:

• Monitor guest satisfaction and resolve any issues or complaints in a professional and timely manner.
• Promote a positive dining experience for all guests, ensuring all service and food quality standards are met.
• Ensure that all team members provide friendly, attentive, and efficient service to every guest.
• Address customer concerns promptly and maintain a customer-first mindset throughout operations.

4. Financial & Operational Management:

• Help manage the restaurant’s financial performance, including tracking sales, controlling costs, and maximizing profitability.
• Assist the General Manager with budgeting, financial reporting, and setting goals for operational performance.
• Monitor daily sales and labor costs, adjusting schedules and inventory as needed to optimize efficiency.
• Ensure proper cash handling and register procedures are followed by the team.
• Assist in the implementation of promotional campaigns and local marketing efforts to increase restaurant traffic and sales.

5. Health, Safety & Compliance:

• Help enforce all health and safety regulations, ensuring that both staff and customers have a safe dining environment.
• Ensure food safety and sanitation guidelines are followed consistently by all team members.
• Conduct regular audits to ensure compliance with company standards and local regulatory requirements.
• Ensure all employees receive proper training on safety procedures, food handling, and sanitation practices.

6. Leadership & Team Development:

• Assist with building a positive team culture, fostering teamwork, motivation, and high morale.
• Lead by example and maintain a hands-on approach in daily restaurant activities.
• Provide guidance and support to team members, helping them reach their potential and develop skills.
• Step into leadership roles when the General Manager is unavailable, overseeing restaurant operations, managing staff, and ensuring high standards are maintained.

Skills & Qualifications:

• Education: High school diploma or equivalent (required); a degree in business, hospitality management, or a related field is a plus.
• Experience: Minimum of 2-3 years of experience in the restaurant or food service industry, with at least 1-2 years in a supervisory or management role.
• Leadership: Strong leadership and management skills, with the ability to inspire, coach, and motivate a team.
• Customer Service: Excellent customer service skills with the ability to resolve issues in a professional and effective manner.
• Financial Acumen: Knowledge of financial reporting, cost control, budgeting, and labor management.
• Communication: Strong verbal and written communication skills to interact with customers, employees, and management.
• Organization: Strong organizational and time management skills, with the ability to multitask and prioritize tasks efficiently.
• Problem-Solving: Ability to handle operational challenges and make decisions quickly to resolve issues.

Physical Demands:

• Ability to stand, walk, and move for long periods during shifts.
• Ability to lift and carry up to 50 pounds (e.g., stock or supplies).
• Ability to work in a fast-paced environment while managing multiple tasks.
• Ability to work in varying temperatures, including hot kitchens and dining areas.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person

Salary : $22