What are the responsibilities and job description for the Banquet Captain position at Bojangles'?
A banquet captain plays a crucial role in the coordination and execution of events, particularly in the hospitality industry. Banquet Captains must possess adequate leadership skills and demonstrate efficiency across all work settings. The banquet captain will ensure the success of banquet events by overseeing all aspects of planning, execution, and customer satisfaction. This position requires strong leadership, communication, and organizational skills, as well as a dedication to providing exceptional service to clients and guests.
Responsibilities :
- Running the floor and coordinating the food and drink service by liaising with the kitchen and service staff.
- Managing the inventory of alcohol, supplies, equipment, and furniture.
- Ensuring that the venue and facilities remain neat and clean.
- Overseeing banquet event setup and ensuring all details are in line with client requirements
- Directing banquet staff throughout the event, ensuring they provide excellent customer service
- Addressing and resolving any issues or complaints from guests in a professional and timely manner
- Monitoring and managing inventory of alcohol, supplies and equipment
- Communicating with clients before, during and after the event to ensure satisfaction and to build relationships for future bookings
- Providing training and guidance to banquet staff to include customer service and serving etiquette.
- Supervise and coordinate the activities of the banquet staff
- Ensure adherence to procedures, room set-ups, equipment, and supplies
- Manage event logistics
- Conduct pre-event briefings and post-event evaluations
- Perform administrative tasks such as event reports and staff schedules
- Provide excellent customer service to
- guests and uphold the venue's reputation
Qualifications :
management, with demonstrated leadership abilities.
skills, with the ability to work effectively with clients, staff, and
management.
attention to detail, capable of multitasking in a fast-paced environment.
procedures, including wine service and menu presentation.
pressure, with the flexibility to adapt to changing circumstances.
including email, spreadsheets, and event management software.
and holidays as required by the demands of the job.
service (e.g., ServSafe) may be preferred.
Physical Requirements :
