Director, Technical Program Management

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace. As a Director, Technical Program Management, you will be overseeing both technical and operational initiatives that support the strategic growth of business-critical merchant programs. This position requires working closely with merchants, program teams and cross-functional leaders to own the objectives and deliverables of the program initiatives. You will also lead a team of Technical Program Managers to manage the integration and rollout of payment networks and payment marketing products. As a member of the Operations Leadership team, you will continuously improve how we plan, deliver, and measure our service. Key Responsibilities: Program Leadership: · Be a trusted program leader for merchants by owning the strategy and execution of all programs. · Influence merchant payment network roadmap decision and facilitate product feature discussion while maintaining program continuity and operational excellence. · Drive the planning and delivery of cross-functional initiatives to improve program efficiency and scalability. · Collaborate with executive leadership to define the framework and process to plan and utilize resources for optimal ROI. Program Partnership: · Develop strong partnerships with key functional stakeholders to drive strategic focus of each program. · Lead program execution by achieving alignment across programs and functions on program scope, structure, resources and process. Management and Mentorship: · Lead and manage a team of Technical Program Managers, providing leadership and guidance to drive successful program execution that aligns with business strategy and contributes to long-term growth. · Foster an environment of ownership, transparency, and accountability by mentoring and empowering a high-performing team. Leadership Impact: · Successfully leverage deep experience in technical operations to influence business and product strategy for merchant programs, from conceptualization to successful implementation. · Drive prioritization discussions, emphasizing the importance of optimization and efficiency in all aspects of the program. Communication and Alignment: · Ensure consistent communication and alignment across all parties and globally for each program to help make key decisions, remove blockers, and address key program issues. · Minimize escalations by anticipating issues and challenges and implementing interventions timely. Measures of Success: 1. Program Management best practices in place 2. Deliver programs at scale 3. Maintain operational excellence and service-oriented outcome 4. Program communication for transparency and decision-making 5. High-performing technical program management team Key Skills and Competencies: · 15+ years of enterprise software/technical program or engineering management experience at an enterprise technology company. · 8+ years of experience managing people in a globally distributed environment. · Excellent analytical and problem-solving skills with a history of hands-on, detail orientation. · Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies. · Ability to establish credibility and rapport with senior executives and team members. · Strong relationship-building skills conducive to driving consensus · Able to work in a cross-functional, matrix management environment. · Ability to master technical subjects and technologies relevant to the program. · Outstanding organizational, project management, analysis, and communication skills. Competencies: - Functional Knowledge - Business Expertise - Leadership - Problem Solving - Communication Qualifications: · A related technical degree required, e.g. Computer Science, Information Systems, or Engineering field · Fintech experience preferred