What are the responsibilities and job description for the North Bound Customer Service Representative position at Bolanos & Co Inc Distribution?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills, be comfortable in a fast-paced environment, and have a passion for helping others. Multilingual candidates are encouraged to apply as we serve a diverse clientele.
Duties
- Respond to customer inquiries via phone, email, and chat in a professional manner.
- Provide accurate information regarding products and services to enhance customer satisfaction.
- Handle outbound calling to follow up on customer requests or concerns.
- Assist with cash handling and processing transactions accurately.
- Maintain detailed records of customer interactions and transactions in our computerized system.
- Collaborate with team members to resolve complex issues effectively.
- Uphold company policies and procedures while ensuring a positive customer experience.
Qualifications
- Previous experience in customer service or call center environment is preferred.
- Bilingual or multilingual capabilities, especially in Spanish and English, are highly desirable.
- Strong computer skills with proficiency in data entry and management systems.
- Excellent verbal and written communication skills.
- Ability to handle cash transactions responsibly.
- Strong typing skills with attention to detail.
- A proactive approach to problem-solving and the ability to work independently as well as part of a team.
Join us in delivering outstanding service and support to our valued customers!
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Paid time off
Shift:
- Morning shift
Application Question(s):
- Do you have reliable transportation to ensure consistent and timely attendance?
Experience:
- Multitasking: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
Ability to Relocate:
- Laredo, TX 78045: Relocate before starting work (Required)
Work Location: In person
Salary : $13 - $15