What are the responsibilities and job description for the Front Desk Coordinator position at Bold Catering & Design?
Front Desk Coordinator - Bold Catering
Who you are: You are a friendly, detail-oriented, and highly organized professional who thrives in a fast-paced, customer-focused environment. With excellent communication skills, you create a welcoming experience for guests while efficiently handling sales leads and administrative tasks. Your ability to multitask, problem-solve, and support both operations and sales teams makes you a valuable asset. You take pride in delivering outstanding service, staying proactive, and keeping things running smoothly behind the scenes. If you love hospitality, organization, and working with a dynamic team, this role is perfect for you!
Who we are: Bold Catering & Design delivers distinction on demand. As Atlanta’s premier catering and event design company, we bring chef-inspired menus, iconic Atlanta venues and award-winning design to every event with expertise and passionate, professional service. We will provide a respectful workplace, surrounded by a professional team. Our benefits, for all of our team members, are competitive in the industry, with generous paid time off, flexible work location, opportunity for career growth, dining discounts and more.
Areas of accountability
- Serve as the first point of contact for clients, handling all phone inquiries and routing potential sales calls appropriately.
- Greet and assist clients and guests arriving at the Bold Sales Office.
- Provide basic information about Bold services and answer general inquiries.
- Assist with sending/receiving contracts and payments/deposits
- Support sales reconciliation by reviewing invoices and ensuring accurate event data entry in Caterease software.
- Categorize, record, and track key financial data, including sales reports, deposits, and booked revenue.
- Act as a liaison between sales and accounting to ensure accurate and timely deposit processing and P&L updates.
- Maintain and update sales reports, financial tracking, and sales files.
- Manage office supplies for the Sales and Operations teams.
- Handle miscellaneous administrative tasks, including filing, credit card charge processing, and outgoing mail shipments.
- Ensure office equipment is properly maintained and operational.
Knowledge, skills, and abilities
- Strong organizational skills
- Excellent customer service skills
- Solid knowledge of Microsoft Word and Excel
- Computer proficiency and ability to learn new software
- Time management and prioritization skills
- Excellent communication skills, verbal and written
- Strong multi-tasking skills
- Ability to set and accomplish goals
- Accurate and detailed work
- Ability to work in busy, fast paced environment
- Professionalism as well as sound and mature judgement
Physical Requirements
- Frequent standing and walking
- Prolonged periods sitting and working on office machinery
- Frequent, continual, intermittent flexing and rotation of the spine, elbows and wrists
- Must be able to lift up to 15 lbs on an occasional basis
- Constant talking, expressing or exchanging ideas by means of spoken words and in the process of communicating with employees and clients.
- Constant use of POS/Computer systems
- Occasional ascending or descending of ladders, stairs and/or ramps
FULL-TIME/PART-TIME Full-Time
EOE STATEMENT We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
